Open to opportunities

Christine Ondala

@christineondala

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Results-driven professional with expertise in customer service and management.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated professional with a Diploma in Business Management from Mount Kenya University. My extensive experience in customer service and administrative management has equipped me with exceptional skills in customer engagement, problem-solving, and operational efficiency. At CCI Global, I was recognized as 'Agent of the Month' for my outstanding performance, demonstrating my commitment to delivering high-quality customer support and driving business growth.

Throughout my career, I have worked with reputable organizations such as ISON Xperiences and Horizon Contact Center, where I consistently met and exceeded performance metrics. My role as an Office Manager at Vortex Dynamics allowed me to implement cost-saving strategies and optimize processes, further enhancing my administrative capabilities. I thrive in dynamic work environments and am dedicated to achieving exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Instacart Customer Service Representative

Current

CCI Global

Feb 2024 - Present (1 year 4 months)

Successfully assisted customers with missing orders and item replacements, ensuring high satisfaction rates. Maintained top-tier performance in live chat support, balancing speed and quality resolutions.

Customer Support Live Chat Customer Satisfaction Performance Metrics Problem Solving

Shutterfly Customer Service

CCI Global

Oct 2023 - Jan 2024 (3 months)

Efficiently managed multiple live chat interactions, resolving customer inquiries with professionalism. Delivered tailored solutions to customer concerns, leading to improved satisfaction and brand loyalty.

Live Chat Data Security Troubleshooting Customer Retention

Outbound Customer Experience Executive

ISON Xperiences

May 2022 - Sep 2023 (1 year 4 months)

Conducted high-volume outbound calls, promoting Zuku Fiber services and generating new leads. Achieved and surpassed monthly sales targets, contributing to increased company revenue.

Outbound Calling Sales Lead Generation

Customer Service Representative

Horizon Contact Center

Sep 2019 - Dec 2021 (2 years 3 months)

Managed an average of 70+ customer interactions daily, providing detailed and courteous service. Earned a 98% customer satisfaction rating within two months, exceeding company benchmarks.

Customer Service Customer Satisfaction Communication

Office Manager

Vortex Dynamics

Jun 2017 - Jul 2019 (2 years 1 month)

Streamlined office operations, leading to 20% improved efficiency in daily tasks. Negotiated cost-effective vendor contracts, reducing office expenditures significantly.

Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Diploma, Business Management

Completed a comprehensive Diploma program focusing on core business management principles. Gained expertise in areas such as organizational behavior, financial management, and marketing strategies.

Kenya Institute of Management

Certificate, Business Management

Undertook a Certificate program in Business Management, building foundational knowledge in business operations. Developed skills in administrative processes and basic management concepts.