Jane Kimani

Managed daily scheduling and coordinated interviews across departments, ensuring seamless alignment between candidate availability and hiring team calendars. Handled recruitment logistics, screened resumes, and assisted in shortlisting qualified candidates based on organizational needs.

Provided exceptional customer support and phone assistance, handling inquiries with professionalism and empathy. Demonstrated strong multitasking abilities and communication skills while resolving client concerns in a high-volume call center environment.

Played a key role in maintaining customer satisfaction through timely issue resolution and dispute management. Monitored team performance and supported new staff onboarding, contributing to improved team efficiency and client retention.

Responsible for managing front office operations, maintaining supply inventory, and coordinating daily administrative functions. Handled incoming correspondence, scheduled meetings, and ensured smooth communication within the organization.

Managed reception duties including visitor handling, document preparation, and mail distribution. Ensured professional communication with clients, supported filing systems, and assisted in office organization.

Promoted brand products through live activations and customer engagement events. Collaborated with retail partners, monitored stock levels, and maintained accurate records of sales and promotions.

Activities and societies: Literature, Environmental conservation, Art, Yoga, Skiing, Travel

Completed a comprehensive program in baking and pastry arts, gaining expertise in various culinary techniques and food preparation. Developed practical skills in creating a wide range of baked goods and confections.