IBImmaculate Barbie
@immaculatebarbie
Dynamic customer service professional with over seven years of experience.
KenyaWhat I'm looking for
I am a dynamic and results-driven customer service professional with over seven years of experience in diverse roles within the customer support industry. My strong communication and interpersonal skills enable me to deliver exceptional service and foster positive client relationships. I am committed to enhancing customer experiences and contributing to organizational goals.
Throughout my career, I have successfully trained and onboarded new agents, significantly improving service delivery standards at Gamcode Ltd. I have been recognized for maintaining a high customer satisfaction rating while resolving inquiries at Southcape Investment Ltd. My role in the operational setup of Betin shops ensured that all agents were equipped with the necessary knowledge and skills to excel in their positions.
I thrive in team environments and am adept at problem-solving and conflict resolution. My expertise in CRM systems and data management allows me to maintain accurate customer interaction records and provide valuable insights for decision-making. I am passionate about delivering exemplary customer service and continuously seek opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Southcape Investment Ltd T/A Palmsbet Kenya
May 2021 - Jan 2023 (1 year 8 months)
Delivered exemplary customer service across multiple channels, addressing inquiries and complaints promptly. Maintained accurate customer interaction records using CRM systems and educated customers on product offerings.
Training and Support Agent
Gamcode Ltd T/A Betin Kenya
Feb 2018 - Jul 2018 (5 months)
Conducted training for new agents on product offerings, customer service skills, and operational procedures. Ensured shop readiness within the designated timeframe.
Customer Service Representative
Gamcode Ltd T/A Betin Kenya
Sep 2016 - Mar 2018 (1 year 6 months)
Assisted customers with placing bets and payments while educating them on product offerings. Provided troubleshooting support and maintained customer satisfaction.
Call Center Agent
ISON BPO Ltd
Sep 2015 - May 2016 (8 months)
Provided customer education, troubleshooting support, and sales information through outbound calls, ensuring customer satisfaction and retention.
Volunteer
Dawn After Dusk Foundation
Dec 2009 - Jan 2014 (4 years 1 month)
Conducted house and school visits for children in the project to monitor welfare and progress. Compiled records in the organization’s database and provided counseling to children in need.
Relief Accounts Assistant
Uniglobe Fleet Travel
Oct 2010 - Feb 2011 (4 months)
Oversaw client accounts and booking management, ensuring accuracy and timely service delivery.
Education
Degrees, certifications, and relevant coursework
Kenya Private Sector Alliance
Life Skills Course, Life Skills
2012 - 2012
Completed a Life Skills Course aimed at enhancing personal development and interpersonal skills necessary for professional environments.
Silicon Foundation
Certificate in Basic Computer Craft, Computer Skills
2009 - 2010
Completed a Certificate in Basic Computer Craft, focusing on essential computer skills and applications relevant to the workplace.
Our Lady of Mercy Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2006 - 2009
Completed the Kenya Certificate of Secondary Education, which provided foundational knowledge and skills necessary for further education and career development.
Availability
Location
KenyaAuthorized to work in
Job categories
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