Iasha Armstrong
@iashaarmstrong
Experienced virtual assistant and customer service professional driving operational efficiency.
BelizeWhat I'm looking for
I am a dedicated virtual assistant and customer service professional with over six years of combined experience in customer service, sales, and administrative support. I deliver dependable client care while improving operational workflows.
In my current role at BZ Works I manage email correspondence, scheduling, data entry, staff coordination, inventory tracking, and basic accounting tasks, contributing to smoother operations and stronger retailer relationships.
Previously, I resolved disputes, handled high-volume inbound/outbound calls, processed rental applications, and supported fraud and credit card account services at Transparent BPO, AQ Belize Car Rental, and ReadyCall, consistently earning recognition for performance and punctuality.
I am proficient in Microsoft Office, CRM tools, and Canva, and I combine strong organizational skills, a customer-focused mindset, and adaptability to support teams and help organizations grow.
Experience
Work history, roles, and key accomplishments
Managed email correspondence, scheduling, data entry, and basic accounting to improve workflow efficiency and maintain accurate operations; filed claims with carriers and created social content to boost brand visibility.
Customer Service Agent
AQ Belize Car Rental
May 2023 - Nov 2024 (1 year 6 months)
Responded to renter inquiries, processed rental applications and payments, and inspected vehicles to ensure quality, improving customer satisfaction and maximizing fleet utilization.
Customer Service Agent
Transparent BPO
Dec 2021 - Apr 2023 (1 year 4 months)
Resolved fraud and dispute cases, managed credit card account services, and handled high-volume inbound/outbound calls while maintaining accurate CRM records and service quality.
Identified customer needs, conducted outbound calls to generate leads, and met sales targets through upselling and relationship building while maintaining detailed sales records.
Education
Degrees, certifications, and relevant coursework
University of the People
Associate of Business, Business
2018 - 2022
Completed an Associate of Business focusing on foundational business principles and administrative skills from 2018 to 2022.
Pallotti High School
Diploma, General Secondary Education
2015 - 2018
Completed secondary education and obtained a diploma in 2018.
Tech stack
Software and tools used professionally
Availability
Location
BelizeAuthorized to work in
Salary expectations
Job categories
Skills
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