Himalayas logo
Iasha ArmstrongIA
Open to opportunities

Iasha Armstrong

@iashaarmstrong

Experienced virtual assistant and customer service professional driving operational efficiency.

Belize
Message

What I'm looking for

I seek a role where I can apply virtual assistance and customer service skills, support team goals, and grow professionally in a collaborative, customer-focused environment.

I am a dedicated virtual assistant and customer service professional with over six years of combined experience in customer service, sales, and administrative support. I deliver dependable client care while improving operational workflows.

In my current role at BZ Works I manage email correspondence, scheduling, data entry, staff coordination, inventory tracking, and basic accounting tasks, contributing to smoother operations and stronger retailer relationships.

Previously, I resolved disputes, handled high-volume inbound/outbound calls, processed rental applications, and supported fraud and credit card account services at Transparent BPO, AQ Belize Car Rental, and ReadyCall, consistently earning recognition for performance and punctuality.

I am proficient in Microsoft Office, CRM tools, and Canva, and I combine strong organizational skills, a customer-focused mindset, and adaptability to support teams and help organizations grow.

Experience

Work history, roles, and key accomplishments

BZ Works logoBW
Current

Virtual Assistant

Jan 2025 - Present (9 months)

Managed email correspondence, scheduling, data entry, and basic accounting to improve workflow efficiency and maintain accurate operations; filed claims with carriers and created social content to boost brand visibility.

TB

Customer Service Agent

Transparent BPO

Dec 2021 - Apr 2023 (1 year 4 months)

Resolved fraud and dispute cases, managed credit card account services, and handled high-volume inbound/outbound calls while maintaining accurate CRM records and service quality.

Education

Degrees, certifications, and relevant coursework

University of the People logoUP

University of the People

Associate of Business, Business

2018 - 2022

Completed an Associate of Business focusing on foundational business principles and administrative skills from 2018 to 2022.

PS

Pallotti High School

Diploma, General Secondary Education

2015 - 2018

Completed secondary education and obtained a diploma in 2018.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Iasha Armstrong - Virtual Assistant - BZ Works | Himalayas