Ali Cal

I’m a remote-ready Customer Support and Back Office professional with nearly 3 years of experience handling high-volume customer interactions through phone, email, and chat. I resolve customer concerns efficiently while maintaining service quality and productivity targets.

In my Back Office Assistant role, I processed 50–100 customer cases and claims daily, handling claims, returns, and customer account updates through internal support systems. I also performed detailed data entry involving tax and supplier-related business information while maintaining organized records and documentation for compliance.

Previously, as a Customer Service Representative, I managed 30–50 inbound customer calls daily, addressing billing, service, and account-related concerns. I multitasked between active calls, chat support, and case documentation, keeping accurate customer records and case notes to support timely resolutions.

I bring strong written and verbal English communication, active listening, and professional follow-up to improve customer satisfaction. I work independently in remote environments and collaborate with internal teams to ensure pending issues are finalized with care and speed.