Open to opportunities

Jose Salazar

@josesalazar1

Message

Dedicated customer service professional with strong communication skills.

Belize

Message

What I'm looking for

I am looking for a role in a customer-centered team that values empathy and professionalism, with opportunities for growth.

I am a dedicated and adaptable professional with a strong background in customer-facing roles. My experience includes managing high volumes of customer interactions, both in-person and over the phone, while maintaining a calm and positive attitude. I am known for being a fast learner and a team player, consistently delivering quality service under pressure.

Currently, I am pursuing my Associates Degree in Business Management at Muffles Junior College, where I have maintained a GPA of 3.96. My role as a Customer Service/Office Assistant has honed my problem-solving and multitasking abilities, allowing me to effectively handle inquiries and resolve concerns with professionalism and discretion. I am eager to grow within a call center environment and take on new challenges that improve customer satisfaction and team success.

Experience

Work history, roles, and key accomplishments

Customer Service/Office Assistant

Office of Hon. Cervantes

Aug 2023 - Present (1 year 11 months)

Managed high volume incoming calls from constituents to schedule appointments with the Minister, following strict protocols and criteria. Acted as a first point of contact, handling inquiries and resolving caller concerns with professionalism and discretion.

Customer Service Scheduling Data Entry Office Administration Communication

Administrative Assistant

WMSH Ltd

Jun 2022 - Present (3 years 1 month)

Entered and updated data in spreadsheets and databases with a high level of accuracy and attention to detail. Utilized strong computer skills to perform tasks efficiently in a fast-paced, deadline-driven environment.

Data Entry Spreadsheet Management Database Management Attention To Detail

Secretary

St. Joseph Youth Group & Bold Hope

Aug 2019 - Present (5 years 11 months)

Served as the main point of contact for community members, partners, and project collaborators involved in charitable initiatives. Handled incoming calls and messages to schedule meetings with the Youth Group President, ensuring timely coordination during active and upcoming projects.

Community Engagement Project Coordination Communication Documentation Fundraising

Education

Degrees, certifications, and relevant coursework

Muffles Junior College

Associates Degree, Business Management

Grade: 3.96

Pursued an Associates Degree in Business Management, focusing on core principles of business communication, marketing, and general management. Achieved a GPA of 3.96, demonstrating strong academic performance and dedication to the field.

Muffles High School

High School Diploma

Grade: 3.79

Completed high school education, earning a High School Diploma with a GPA of 3.79. Received the Belizario Carballo Sr. Outstanding Academic Achievement Award and was a member of the Dean’s Honor list in sixth form.