Open to opportunities

Erika Coleman

@erikacoleman

Message

Customer service professional with a proven sales record.

Belize

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a strong background in sales and exceptional interpersonal skills. My passion for exceeding customer expectations drives my commitment to building strong relationships through effective communication. Throughout my career, I have consistently met and exceeded company goals, earning recognition for my dedication and success.

My experience spans various industries, where I have successfully implemented strategies that contributed to both business growth and customer satisfaction. I thrive in fast-paced environments and adapt quickly to new challenges. I am excited about the opportunity to bring my skills and enthusiasm to a company known for its commitment to excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Account Manager

Voyse International

Jun 2021 - Present (4 years 2 months)

Assisted customers applying for new loans, verifying application information before submission, and approving loans while advising on loan details. Oversaw loan services and products to ensure client needs and expectations were met, addressing and resolving any issues during processing.

Loan Processing Customer Service Loan Approval Client Management

Customer Service Rep

Alta Resources

Feb 2016 - Present (9 years 6 months)

Addressed and resolved immediate customer concerns and issues, providing comprehensive customer service and support to enhance overall company experience. Documented accurate records of sales transactions, customer interactions, and inventory details.

Customer Service Documentation Customer Support

Customer Service Associate

Transparent BPO

Sep 2015 - Present (9 years 11 months)

Provided high-level customer service by answering customer questions and providing information on products and services. Assisted with placing orders, processing returns or exchanges, and managing customer accounts, ensuring smooth and accurate transactions.

Customer Service Order Processing Product Return Management Customer Feedback Reporting

Front Desk Receptionist

Barrow & Company Law Firm

Feb 2012 - Present (13 years 6 months)

Provided a warm and professional welcome to visitors, clients, and guests, offering directions or assistance as needed. Managed calendars for staff and executives, scheduling and coordinating appointments, meetings, and events.

Customer Service Scheduling Data Entry Office Management Administrative Support

Education

Degrees, certifications, and relevant coursework

Anglican Cathedral College

High School Diploma, General Studies

2009 - 2013

Activities and societies: Studied Principles of Account, Principles of Business, Principles of Business Muslim Community Primary School

Completed a comprehensive high school curriculum, focusing on core business principles. Gained foundational knowledge in accounting and general business practices.

Muslim Community Primary School

Primary School Certificate, General Studies

2001 - 2009

Completed primary education, building foundational literacy and numeracy skills. Engaged in various subjects to develop a broad understanding of basic academic concepts.