Erika Coleman

Assisted customers applying for new loans, verifying application information before submission, and approving loans while advising on loan details. Oversaw loan services and products to ensure client needs and expectations were met, addressing and resolving any issues during processing.

Addressed and resolved immediate customer concerns and issues, providing comprehensive customer service and support to enhance overall company experience. Documented accurate records of sales transactions, customer interactions, and inventory details.

Provided high-level customer service by answering customer questions and providing information on products and services. Assisted with placing orders, processing returns or exchanges, and managing customer accounts, ensuring smooth and accurate transactions.

Provided a warm and professional welcome to visitors, clients, and guests, offering directions or assistance as needed. Managed calendars for staff and executives, scheduling and coordinating appointments, meetings, and events.

Activities and societies: Studied Principles of Account, Principles of Business, Principles of Business Muslim Community Primary School

Completed a comprehensive high school curriculum, focusing on core business principles. Gained foundational knowledge in accounting and general business practices.

Completed primary education, building foundational literacy and numeracy skills. Engaged in various subjects to develop a broad understanding of basic academic concepts.