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Feleecia Kerr

@feleeciakerr

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Customer support & ops pro with 7+ yrs exp, seeking full-time remote role.

Belize

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What I'm looking for

I'm seeking a full-time remote role in customer service or operations where I can support a team, assist customers, and contribute to the company's growth. I value clear communication, flexibility, and a collaborative work environment that encourages learning and development.

I’m a dedicated customer support and operations professional with over 4 years of experience in both remote and on-site roles. I’ve worked with companies in the U.S. and Belize, providing exceptional service via phone, chat, and email, while supporting teams with data entry, client onboarding, quoting, and administrative tasks.

My background includes using tools like HubSpot, Notion, Airtable, and Google Sheets to manage client portfolios, improve workflows, and deliver seamless support across departments. I thrive in fast-paced environments, value clear communication, and enjoy helping customers and teams succeed.

Outside of work, I’m passionate about organization, learning new tools, and growing in roles that combine both customer service and backend operations. I'm currently seeking a full-time remote opportunity where I can bring value, grow professionally, and contribute to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

Data|Operations|Customer Associate

Current

Walton Trailers

Apr 2024 - Present (1 year 1 month)

I contributed to product design and the sales team Organized data with HubSpot, Google Sheets, Notion, and Airtable. Also prepared quotes for dealers. I enhanced customer onboarding, provided support, and managed client portfolios to drive growth and profitability. I addressed customer complaints and resolved inquiries efficiently, all while handling inbound/outbound calls.

Insurance Support

Access One80

Jul 2023 - Feb 2024 (7 months)

I generated accurate quotes, policies, and invoices per underwriter requests, and reviewed and revised inspection documentation and endorsements. I assisted with pre-underwriting activities, ensuring accuracy and timely documentation, and provided technical support while efficiently executing policy-processing procedures. I managed email/call communications as well.

Customer|Chat|Email Support

Alta Resources

May 2021 - Jun 2023 (2 years 1 month)

I provided customer service via live chat, phone, and email, handling inquiries, verifying billing information, and offering detailed order updates. I managed account data, resolved concerns, and worked with warehouses and sales teams to track orders. I handled inbound calls, assisted with product inquiries, and resolved issues efficiently.