Annalee User

Provided day-to-day support to the Marine Spatial Plan unit for data collection and maintenance, including logistical activities related to the MSP process. Assisted with logistics, coordination, and execution of scheduled field activities and managed the BSOP official email account.

Assisted customers with installation of irrigation timers and gardening sprinklers, running network scans when timers were unable to pair. Escalated and processed warranties for products still under warranty, and troubleshooted various device issues.

Assisted customers in locating apartments that fit their budget or government-assisted programs, building rapport and upselling amenities. Set up and cancelled viewing appointments, and completed leasing processes over the phone.

Assisted customers with planning and booking hotel reservations, including room blocks and group codes. Sent confirmation emails, processed payments, and explained guarantee and cancellation policies.

Sold cruises, tours, dinner shows, and entertainment packages, customizing vacation packages for customers. Processed credit card payments, managed inbound and outbound calls, and communicated with clients and shift leads.

Handled credit repair and processed credit card payments for customers, creating tickets and managing inbound calls. Verified and updated customer information, answered billing inquiries, and de-escalated frustrated customer situations.

Assisted walk-in customers and enhanced advertising strategies by boosting engagement through social media. Assisted in product placement and maintained an attractive store appearance.

Verified accuracy and validity of records entered into databases, ensuring minimal errors and correcting any data entry issues. Retrieved electronic files and occasionally attended to walk-in customers.

Worked with clients and customers to understand requirements and provide exceptional services. Performed duties and provided services in accordance with established operating procedures and company policies.

Completed a program focused on general studies, providing a broad educational foundation.

Focused on developing business skills, preparing for future professional endeavors.