Hope Guto

I am a results-driven customer service professional with over four years of experience in customer care, sales, and call center operations. My career has been marked by a consistent ability to exceed performance targets, resolve customer inquiries efficiently, and promote high-value products to drive sales growth.

In my role as a Contact Centre Agent at Call Centre International, I consistently exceeded productivity targets and provided tailored solutions to customer inquiries, ensuring positive interactions that upheld the company’s reputation. At Chapa Copy Limited, I developed a customer database system that improved client relations and achieved a 20% sales increase through effective product promotion.

My experience also includes roles in sales and marketing, where I managed customer data to improve sales efficiency and built strong relationships with vendors and clients. I am skilled in using CRM tools like Salesforce and Zendesk, and I am proficient in remote work tools, allowing me to work effectively across different time zones.