Open to opportunities

caroline wangari

@carolinewangari1

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Energetic professional skilled in customer relations and business development.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages innovation.

I'm a dedicated and energetic self-starter with a strong background in customer relations, business development, and sales. My experience spans various roles, including as a Cold Calling Specialist and International Call Center Agent, where I consistently achieved high customer satisfaction rates and exceeded performance targets. I thrive in dynamic environments and excel in utilizing CRM systems to enhance customer engagement and drive business growth.

With a BA in Entrepreneurship and Business Management, I have honed my skills in digital marketing and SEO, successfully managing content strategies that align with business objectives. My commitment to continuous learning is evident through my recent virtual assistance training, which has further equipped me with the tools to support businesses effectively. I am passionate about leveraging my skills to contribute to a team that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

International Call Center Agent

CCI-SHIPit

Jan 2023 - Jul 2023 (6 months)

Provided customer support to a global client base, achieving a 90% satisfaction rate. Handled over 100 customer inquiries daily via phone and email, collaborating with international teams to improve service delivery and managing escalated issues.

Customer Support Team Collaboration Communication Skills

Cold Calling Specialist

TimelyAI

Dec 2022 - Jan 2023 (1 month)

Engaged cold leads to discuss online presence management, scheduled appointments, and ensured attendance for consultations. Achieved set targets for quality calls with a minimum of 250 dials daily, while maintaining accurate customer information in CRM systems.

Cold Calling CRM Systems Customer Engagement Scheduling Lead Generation

Customer Care Representative

Mac & More Certified Apple Center

Jan 2021 - Sep 2022 (1 year 8 months)

Resolved customer inquiries and processed orders efficiently while providing information about products and services to enhance customer experience. Collaborated with departments to ensure seamless service delivery.

Customer Service Order Processing Product Knowledge

Customer Relationship Manager

Tenth Empire

Jan 2017 - Jan 2021 (4 years)

Conducted research to understand customer preferences and improve service delivery. Analyzed customer feedback to identify trends and opportunities for enhancement, developing strategies to boost customer satisfaction and retention.

Customer Research Strategy Development Customer Retention

Part Time Sales Representative

Endeavour Africa

May 2019 - Jan 2020 (8 months)

Identified business opportunities and developed relationships with prospects. Maintained client relationships by providing ongoing support and recommendations while creating databases to track key prospects for business growth.

Sales Strategy Client Relationship Management Business Development Database Management Prospect Tracking

SEO Project Manager

Saset

Managed content strategies aligned with SEO goals to drive engagement. Conducted keyword research, optimized content for search engines, and published content across various digital platforms while collaborating with stakeholders.

Content Strategy Keyword Research Digital Marketing