Aisha Rukundo
@aisharukundo
Dedicated customer service professional focused on resolving issues and driving customer satisfaction and sales.
KenyaWhat I'm looking for
I am a dedicated customer service agent with hands-on experience handling high volumes of customer inquiries, maintaining strong satisfaction metrics, and achieving measurable sales growth. I consistently deliver clear communication, efficient problem-solving, and dependable teamwork.
My track record includes increasing sales by 20% within six months, growing repeat business by 30%, and achieving a 95% resolution rate on first contact. I have experience implementing feedback systems, streamlining inventory processes, and meeting consecutive monthly sales targets.
I bring a service-oriented mindset, strong relationship-building skills, and practical CRM and record-management experience. I am committed to contributing to team success while maintaining high standards of customer care.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
CCI Global
Oct 2023 - Present (2 years 2 months)
Handled high volume customer inquiries, achieving a 95% resolution rate on first contact and consistently top customer satisfaction and response-time metrics; recognized as Employee of the Month.
Customer Service/Sales Agent
Style By Neomi
Apr 2021 - Mar 2022 (11 months)
Increased sales by 20% within six months through personalized recommendations and implemented a customer feedback system that improved repeat business by 30%.
Sales Agent
Umoja Hardware
Feb 2019 - Jan 2020 (11 months)
Grew customer base by 15% through targeted upselling and exceeded monthly sales targets for six consecutive months while streamlining inventory to reduce stock shortages by 10%.
Education
Degrees, certifications, and relevant coursework
East African Institute of Certified Studies
Certificate, Store Keeping
2020 - 2021
Completed a certificate program in Store Keeping at the East African Institute of Certified Studies from January 2020 to January 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Aisha?
You can contact Aisha and 90k+ other talented remote workers on Himalayas.
Message AishaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
