Open to opportunities

evelyn waithira

@evelynwaithira

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Results-driven customer service professional with strong problem-solving skills.

Kenya

Message

What I'm looking for

I seek a role that values creativity and offers opportunities for growth and development.

I am a results-driven professional with extensive experience in diverse settings, including call centers and sales-driven organizations. My proven ability to enhance customer satisfaction through effective communication and conflict resolution skills has been a cornerstone of my career. I thrive in fast-paced environments, demonstrating efficiency in task completion and adaptability to meet the needs of my clients.

Throughout my career, I have supported sales teams in driving growth and enhancing service development. My role as a Customer Service Representative at CCI Kenya allowed me to maintain comprehensive records of customer interactions and execute administrative tasks effectively. I have also worked as a Sales Agent at APA Insurance, where I utilized strong problem-solving skills to resolve conflicts and drive sales through strategic customer engagement.

My ambition is to render services to the fullest, where creativity and innovative concepts can come into play. I am committed to delivering exceptional service and fostering positive customer relationships, ensuring that every interaction contributes to overall satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya

Nov 2023 - Present (1 year 8 months)

Supported the sales team in driving growth and enhancing service development, while also determining competitive pricing through thorough market research. Maintained comprehensive records of customer interactions and executed administrative tasks including filing, database updates, and report generation. Conducted needs assessments to accurately input data into systems and recommended improvements

Customer Service Sales Support Market Research Data Entry Administrative Support Reporting Conflict Resolution Product Knowledge CRM Communication

Sales Agent

APA Insurance

Nov 2021 - Present (3 years 8 months)

Resolved conflicts using strong problem-solving and interpersonal skills, and conducted market research to identify potential customers and their needs. Drove sales of company products and services through strategic customer meetings. Managed financial transactions, including cash and credit card processing, and monitored industry news and trends relevant to products and services.

Sales Market Research Customer Service Payment Processing Problem Solving Interpersonal Skills Conflict Resolution Communication

Promoter

Val Imports

Jan 2019 - Present (6 years 6 months)

Enhanced customer experience by creating an inviting atmosphere for product sampling and gathered customer insights through surveys to guide product development initiatives. Collaborated with employers to optimize product selection and inventory management. Boosted sales by promoting additional products and services and implemented coupon strategies and incentives to drive sales growth.

Customer Engagement Market Research Sales Growth Inventory Management Customer Service Product Sampling Communication Data Collection

Education

Degrees, certifications, and relevant coursework

Collage of Insurance Kenya

Certificate of Proficiency, Insurance

Completed a Certificate of Proficiency in Insurance, gaining foundational knowledge in insurance principles and practices. Developed skills essential for understanding various insurance products and regulatory frameworks.

Pan African University

Diploma, Psychology

Pursued a Diploma in Psychology, focusing on core psychological theories and research methods. Acquired an understanding of human behavior, cognitive processes, and social dynamics.

Uthiru Girls High School

High School Diploma, General Studies

Obtained a High School Diploma, completing secondary education with a focus on a broad curriculum. Developed foundational academic skills and prepared for further studies.