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EW@evelynwaithira
Results-driven customer service professional with strong problem-solving skills.
KenyaI am a results-driven professional with extensive experience in diverse settings, including call centers and sales-driven organizations. My proven ability to enhance customer satisfaction through effective communication and conflict resolution skills has been a cornerstone of my career. I thrive in fast-paced environments, demonstrating efficiency in task completion and adaptability to meet the needs of my clients.
Throughout my career, I have supported sales teams in driving growth and enhancing service development. My role as a Customer Service Representative at CCI Kenya allowed me to maintain comprehensive records of customer interactions and execute administrative tasks effectively. I have also worked as a Sales Agent at APA Insurance, where I utilized strong problem-solving skills to resolve conflicts and drive sales through strategic customer engagement.
My ambition is to render services to the fullest, where creativity and innovative concepts can come into play. I am committed to delivering exceptional service and fostering positive customer relationships, ensuring that every interaction contributes to overall satisfaction and loyalty.
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Work history, roles, and key accomplishments
CCI Kenya
Nov 2023 - Present (2 years)
Supported the sales team in driving growth and enhancing service development, while also determining competitive pricing through thorough market research. Maintained comprehensive records of customer interactions and executed administrative tasks including filing, database updates, and report generation. Conducted needs assessments to accurately input data into systems and recommended improvements
APA Insurance
Nov 2021 - Present (4 years)
Resolved conflicts using strong problem-solving and interpersonal skills, and conducted market research to identify potential customers and their needs. Drove sales of company products and services through strategic customer meetings. Managed financial transactions, including cash and credit card processing, and monitored industry news and trends relevant to products and services.
Val Imports
Jan 2019 - Present (6 years 10 months)
Enhanced customer experience by creating an inviting atmosphere for product sampling and gathered customer insights through surveys to guide product development initiatives. Collaborated with employers to optimize product selection and inventory management. Boosted sales by promoting additional products and services and implemented coupon strategies and incentives to drive sales growth.
Degrees, certifications, and relevant coursework
Certificate of Proficiency, Insurance
Completed a Certificate of Proficiency in Insurance, gaining foundational knowledge in insurance principles and practices. Developed skills essential for understanding various insurance products and regulatory frameworks.
Diploma, Psychology
Pursued a Diploma in Psychology, focusing on core psychological theories and research methods. Acquired an understanding of human behavior, cognitive processes, and social dynamics.
High School Diploma, General Studies
Obtained a High School Diploma, completing secondary education with a focus on a broad curriculum. Developed foundational academic skills and prepared for further studies.
Primary Certificate (K.C.P.E), Primary Education
Achieved the Primary Certificate (K.C.P.E), marking the completion of primary education. Gained fundamental literacy and numeracy skills.
Software and tools used professionally
KenyaYou can contact evelyn and 90k+ other talented remote workers on Himalayas.
Message evelyn
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