Tracy Aluoch

Skilled customer service professional with a focus on enhancing customer experience through effective communication and conflict resolution. Managed customer inquiries and provided timely assistance, contributing to improved customer satisfaction and loyalty.

Resolved customer complaints effectively, leading to a significant increase in client retention. Demonstrated professional etiquette and improved customer feedback ratings through exceptional service.

Managed a team of customer service executives, ensuring adherence to company values while providing exceptional service. Assisted in marketing activities and maintained accurate sales records.

Awarded employee of the month for outstanding customer service and retention efforts. Created a comprehensive customer database to enhance service delivery and satisfaction.

Provided excellent customer service across various communication channels, ensuring high retention levels. Processed orders and followed up on sales opportunities effectively.

Handled customer inquiries efficiently, exceeding service targets. Developed improved follow-up systems for unsatisfied customers, contributing to reduced churn rates.

Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.

Managed a team of 5 customer service executives and ensured that the company’s core values were followed by all employees.

Completed Kenya Certificate of Secondary Education with a focus on foundational skills for further education.