Tracy Aluoch
@tracyaluoch
Skilled customer service professional with over 5 years of experience.
KenyaWhat I'm looking for
I am a dedicated customer service professional with over 5 years of management and leadership experience. My commitment to enhancing the customer experience is evident through my reliable product education, timely assistance, and respectful conflict management. I pride myself on being a confident communicator who can lead colleagues and mediate conflicts effectively.
Throughout my career, I have consistently focused on creating organizational success and improving brand reputation by serving customers in memorable ways. My achievements include increasing client retention ratios and reducing customer complaints significantly through effective problem-solving and communication techniques. I thrive on building long-lasting relationships and fostering product loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Majorel Kenya
Sep 2022 - Jan 2024 (1 year 4 months)
Skilled customer service professional with a focus on enhancing customer experience through effective communication and conflict resolution. Managed customer inquiries and provided timely assistance, contributing to improved customer satisfaction and loyalty.
Customer Care Agent
CCI Kenya
Feb 2022 - Sep 2022 (7 months)
Resolved customer complaints effectively, leading to a significant increase in client retention. Demonstrated professional etiquette and improved customer feedback ratings through exceptional service.
Customer Service Agent
Ruby Properties
Jul 2018 - Apr 2021 (2 years 9 months)
Managed a team of customer service executives, ensuring adherence to company values while providing exceptional service. Assisted in marketing activities and maintained accurate sales records.
Image Annotation Agent
Samasource Kenya Ltd.
Feb 2016 - Jun 2018 (2 years 4 months)
Awarded employee of the month for outstanding customer service and retention efforts. Created a comprehensive customer database to enhance service delivery and satisfaction.
Customer Care Agent
MFI Printing Solutions Ltd.
Apr 2014 - Nov 2016 (2 years 7 months)
Provided excellent customer service across various communication channels, ensuring high retention levels. Processed orders and followed up on sales opportunities effectively.
Front Office Assistant
Nappet Tours and Travels Ltd.
Jan 2015 - Jan 2016 (1 year)
Handled customer inquiries efficiently, exceeding service targets. Developed improved follow-up systems for unsatisfied customers, contributing to reduced churn rates.
Education
Degrees, certifications, and relevant coursework
TKThe Technical University of Kenya
Diploma in Tourism Management, Tourism Management
Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.
TKThe Technical University of Kenya
Certificate in Tour and Travel Operation, Tour and Travel Operation
Managed a team of 5 customer service executives and ensured that the company’s core values were followed by all employees.
Wellspring High School
Kenya Certificate of Secondary Education, Secondary Education
Completed Kenya Certificate of Secondary Education with a focus on foundational skills for further education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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