Faith Kamusi
@faithkamusi
Detail-oriented customer service representative with strong analytical skills.
What I'm looking for
I am a dedicated customer service representative with a strong analytical mindset and exceptional organizational skills. My experience at Call Center International has equipped me with the ability to handle both inbound and outbound customer interactions efficiently. I pride myself on my collaborative approach, working seamlessly with cross-functional teams to ensure high-quality service delivery and customer satisfaction.
Throughout my career, I have consistently demonstrated an ownership mentality, striving to improve processes and optimize efficiency. My background in marketing and brand ambassadorship has further honed my communication and problem-solving skills, allowing me to engage effectively with customers and promote products successfully. I am passionate about providing excellent service and driving business growth through customer-centric solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Call Center International
Oct 2022 - Present (3 years 2 months)
Currently serving as a Customer Service Representative, handling inbound and outbound customer interactions. Utilizing CRM software to manage inquiries and resolve issues promptly while collaborating with cross-functional teams to ensure seamless service delivery.
Brand Ambassador
Various Events
Feb 2021 - Jul 2021 (5 months)
Worked as a Brand Ambassador for multiple events, promoting products and engaging with customers to enhance brand visibility and drive sales through effective marketing strategies.
Education
Degrees, certifications, and relevant coursework
Faith hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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