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Faith Kamusi

@faithkamusi

Detail-oriented customer service representative with strong analytical skills.

Kenya
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with a strong analytical mindset and exceptional organizational skills. My experience at Call Center International has equipped me with the ability to handle both inbound and outbound customer interactions efficiently. I pride myself on my collaborative approach, working seamlessly with cross-functional teams to ensure high-quality service delivery and customer satisfaction.

Throughout my career, I have consistently demonstrated an ownership mentality, striving to improve processes and optimize efficiency. My background in marketing and brand ambassadorship has further honed my communication and problem-solving skills, allowing me to engage effectively with customers and promote products successfully. I am passionate about providing excellent service and driving business growth through customer-centric solutions.

Experience

Work history, roles, and key accomplishments

CI
Current

Customer Service Representative

Call Center International

Oct 2022 - Present (3 years 2 months)

Currently serving as a Customer Service Representative, handling inbound and outbound customer interactions. Utilizing CRM software to manage inquiries and resolve issues promptly while collaborating with cross-functional teams to ensure seamless service delivery.

Education

Degrees, certifications, and relevant coursework

Faith hasn't added their education

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Tech stack

Software and tools used professionally

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Faith Kamusi - Customer Service Representative - Call Center International | Himalayas