Open to opportunities

Waithera Karanja

@waitherakaranja

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Customer service professional with expertise in client relations and support.

Kenya

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a strong background in client relations, problem-solving, and administrative support. My experience spans various roles, including Marketing & Sales Specialist and Customer Care Representative, where I have honed my skills in handling customer inquiries, resolving issues, and improving service efficiency. I thrive in environments where I can build strong customer relationships and enhance satisfaction through effective communication.

Throughout my career, I have successfully managed customer interactions across multiple platforms, including phone, email, and chat. My proficiency in CRM tools and data management has allowed me to optimize follow-ups and maintain accurate sales records, contributing to business growth. I am passionate about delivering exceptional service and am always looking for ways to improve processes and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Marketing & Sales Specialist

BusinessClaud Kenya

Aug 2023 - Present (1 year 11 months)

Prospected and engaged potential clients, promoting e-commerce products and services. Provided customer support via phone, email, and chat, ensuring high satisfaction levels.

Customer Support Sales CRM Data Management Spreadsheets Client Engagement

Customer Care Representative

Britam Insurance Company

Oct 2022 - Present (2 years 9 months)

Assisted clients with policy updates, renewals, and cancellations. Managed a high volume of customer inquiries and resolved policy-related concerns.

Customer Service Policy Management Claims Processing CRM

Executive Assistant

Amazon

Jan 2021 - Present (4 years 6 months)

Listed and updated product information on the Amazon platform. Conducted market research to identify profitable products based on competition and pricing.

Product Listing Market Research Data Analysis Excel

Administrative Assistant

Football Kenya Federation

Feb 2019 - Present (6 years 5 months)

Assisted in planning and organizing sports events, meetings, and training sessions. Managed documentation, including contracts, reports, and official correspondences.

Event Planning Documentation Management Logistics Coordination Administrative Support Office Management

Intern – Banking & Customer Service

Kenya Commercial Bank

Jun 2018 - Present (7 years 1 month)

Input customer details into the system and ensure accurate data management. Promoted banking products, including loans, savings accounts, and credit cards.

Data Entry Customer Management

Education

Degrees, certifications, and relevant coursework

Co-operative University

Bachelor's Degree, Business Management (Marketing Major)

Completed a Bachelor's Degree in Business Management with a major in Marketing. Gained comprehensive knowledge in business principles, marketing strategies, and management practices.

Ajira Digital Program

Certificate, Data Management

Obtained a Certificate in Data Management from the Ajira Digital Program. Developed skills in managing and organizing data effectively.

Silicon Computer Advisory Center

Certificate, Computer Applications

Acquired a Certificate in Computer Applications from Silicon Computer Advisory Center. Developed proficiency in various computer applications and software.