Hestia Maine

I've supported AT&T Mobility Sales and Services at VXI Global Holdings, handling high-volume inbound calls, customer sign-ups, billing inquiries, charge disputes, payments, and technical troubleshooting. I used relationship-building and consultative upselling to exceed sales targets while helping customers find the right services.

At Capital Solutions, I executed outbound cold-calling and digital outreach campaigns to qualify prospects into high-intent financial leads. I maintained accurate prospect data, met strict daily quotas, and worked autonomously in a remote environment.

At Full Potential Solutions, I managed Frontier customer accounts by resolving billing disputes, processing payments and refunds, changing plans, troubleshooting equipment, and pitching fiber upgrades and Verizon Wireless partnerships. I matched customers with relevant promotions to support loyalty and lifetime value.

As a Virtual Assistant for an independent client, I manage email, calendars, calls, interview scheduling, supplier communication, data entry, listings, spreadsheets, and lead research. I provide reliable remote support while managing multiple priorities and deadlines independently.