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@dianeneobelcruz
Customer service professional with strong communication and problem-solving skills.
I am a dedicated customer service professional with a strong background in technical support and virtual assistance. My experience spans various roles, including working with T-Mobile and AT&T, where I honed my skills in helping customers manage their accounts and resolve technical issues. I pride myself on my ability to communicate effectively and empathize with customers, ensuring they receive the best possible service.
Currently, I am a Performance Specialist at Eastwest by MCI, where I not only assist customers with their inquiries but also play a vital role in training new hires. My commitment to continuous learning and personal growth drives me to seek opportunities that challenge me and allow me to contribute positively to my team and the company.
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Work history, roles, and key accomplishments
Eastwest by MCI
Jul 2022 - Present (3 years 4 months)
Managed customer accounts and provided inbound sales support. Explained billing and product usage, while also training new hires on processes and procedures.
Concentrix CVG Philippines
Sep 2021 - Jul 2022 (10 months)
Assisted AT&T customers with technical issues related to their devices and accounts. Provided support for billing inquiries and helped set up plans and add-ons.
Fliphouse Investments
Jan 2021 - Sep 2021 (8 months)
Worked from home to gather and validate data for property purchases. Organized files using Excel and Word, focusing on identifying the best houses for renovation.
Teletech Pampanga
Jan 2020 - Jan 2021 (1 year)
Provided customer support for T-Mobile accounts, assisting customers with account management, billing inquiries, and technical issues. Ensured customer satisfaction through effective communication and problem-solving.
Degrees, certifications, and relevant coursework
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