Open to opportunities

Brad Erik Cervantes

@braderikcervantes

Message

Customer Service Representative with expertise in billing and technical support.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

Customer Service & Billing Specialist with a strong track record of resolving complex billing issues and consistently enhancing customer satisfaction. I bring proven over 3 years of extensive experience in a dynamic hybrid account environment, adeptly managing diverse inquiries via phone, email, and chat. My expertise lies in optimizing financial processes, providing effective technical support for billing, and maintaining meticulous records to ensure seamless operations. Seeking a remote client-facing role where I can leverage exceptional communication, problem-solving, and organizational skills to drive client success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

VXI Global Solutions

Mar 2019 - Present (6 years 3 months)

Delivered exceptional customer service by handling inquiries via phone, email, and chat, and resolving complex billing issues in a hybrid account environment. Assisted customers in resolving billing issues for integrated services such as internet, TV, phone, and mobile phone.

Customer Service Billing Management Technical Support Process Improvement CRM Platforms

Education

Degrees, certifications, and relevant coursework

Surigao State College of Technology

Not specified, Not specified

Details about the specific field of study and the degree obtained are not provided in the given text. The focus of the provided text is on work experience rather than educational achievements.