Arlie Mae Calusayan
@airakierre
Customer-focused sales and support professional driving retention and revenue through exceptional service.
PhilippinesWhat I'm looking for
I am a customer-focused sales professional with experience in customer service, lead qualification, technical support, and relationship management. I convert conversations into revenue through discovery calls, objection handling, and tailored offers.
Across roles in outbound cold calling, account management, and technical support, I have managed high-volume inbound and outbound interactions, resolved billing and technical issues, and maintained accurate CRM records while improving retention and upsell performance.
I seek a remote sales or customer success opportunity where I can leverage my CRM proficiency, multi-channel support experience, and performance-oriented mindset to drive customer satisfaction and measurable growth.
Experience
Work history, roles, and key accomplishments
Outbound Sales Expert
HelpGrid
Mar 2023 - Present (3 years)
Managed high-volume inbound and outbound calls to drive upgrades and replenishment, improving retention and conversion through tailored offers and accurate CRM updates.
Account Associate II
VXI Holdings
Aug 2020 - Mar 2023 (2 years 7 months)
Handled inbound/outbound billing and account inquiries, resolved billing issues, and recommended service upgrades to increase account value while maintaining compliance.
Provided outbound technical support across calls and chats, resolving issues promptly, documenting cases, and coordinating escalations to ensure high service quality.
Education
Degrees, certifications, and relevant coursework
De La Salle John Bosco College
Bachelor of Science in Business Administration, Marketing Management
2012 - 2016
Completed a Bachelor of Science in Business Administration with a major in Marketing Management from June 2012 to March 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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