Ricky Bagolor
@rickybagolor
Spent 4 years working from home doing admin tasks and 6 years of experience in customer service.
What I'm looking for
As a seasoned virtual assistant with a strong background in customer service and technical support, I leverage my expertise to deliver exceptional results that align with clients' objectives. With a proven track record of fostering lasting partnerships built on trust and excellence, I am committed to providing optimal solutions that exceed expectations.
With a strong foundation in administrative tasks, customer service, and technical support, I possess the skills and competencies to navigate complex challenges and drive success. My proficiency in MS Office, Google Documents, and CRM software (Gohighlevel, Agile) enables me to streamline processes and enhance productivity.
Throughout my career, I have demonstrated my ability to work with integrity, proactively addressing challenges and delivering timely results. I am dedicated to continuous improvement, staying up-to-date with industry trends and best practices to ensure exceptional service delivery.
Experience
CSR/TSR – Mobile Service Provider
Teleperformance Philippines
Aug 2015 - Aug 2018 (3 years)
Managed customer billing. Assisted with technical issues. Provided exceptional customer service.
Customer Service Representative
Cybercity Teleservices - an IQOR Company
Jan 2014 - Aug 2015 (1 year 7 months)
Handled inbound calls and orders for a sales catalog company. Assisted customers with orders and inquiries.
Customer Service Representative
SUTHERLAND Philippines
Jan 2013 - Jan 2014 (1 year)
Managed inbound calls for a US credit/debit card company. Addressed customer concerns regarding card limits and transactions.
Tech stack
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