GVGeorge Villorejo
@georgevillorejo
Dedicated customer service professional with extensive BPO experience.
PhilippinesWhat I'm looking for
I am a dedicated Customer Service professional based in Davao City, with a seven-year track record in the BPO sector. My expertise spans customer support, technical assistance, sales inquiries, and de-escalation, honed through roles at AT&T, Frontier, and Uber. I excel at managing multiple interactions simultaneously and resolving diverse customer concerns efficiently and effectively.
Currently, I serve as a Customer Specialist Representative at Full Potential Solutions, where I provide real-time advanced support to Level One Customer Service Representatives. I troubleshoot critical tool errors and manage overflow call queues, ensuring uninterrupted assistance to customers. My previous role as a Customer Escalation Specialist allowed me to resolve complex issues and consistently achieve high customer satisfaction, demonstrating my exceptional problem-solving skills.
Throughout my career, I have been recognized for my ability to upsell and cross-sell products while maintaining accurate customer records. I am passionate about enhancing customer experiences and continuously seek opportunities to improve team performance and service delivery standards.
Experience
Work history, roles, and key accomplishments
Customer Specialist Representative
Full Potential Solutions
Nov 2024 - Present (7 months)
Provided real-time advanced support to Level One Customer Service Representatives via chat, managing up to three concurrent conversations. Troubleshooted and resolved critical tool errors for agents, ensuring uninterrupted assistance to their customers.
Customer Escalation Specialist
Full Potential Solutions
Sep 2023 - Present (1 year 9 months)
Provided critical support to customers via email and outbound calls, expertly resolving complex issues related to food order discrepancies and trip-related problems. Recognized as a top-performing agent and promoted to Floorwalker, providing real-time guidance and support to a team of agents.
Customer Service & Sales Representative
IBEX Global
Nov 2021 - Present (3 years 7 months)
Managed inbound customer inquiries for DirecTV, specializing in billing support and premium channel subscriptions. Successfully upsold and cross-sold premium entertainment packages by effectively identifying customer needs and highlighting value propositions.
Customer Service & Sales Representative
VXI Global Solutions, Inc
Jul 2020 - Present (4 years 11 months)
Drove revenue by expertly selling a diverse portfolio of telecommunications products, including cellphone plans, smartphones, and internet services. Managed inbound customer inquiries, transforming service calls into sales opportunities and handling billing inquiries while strategically upselling and cross-selling.
Customer Service Representative
VXI Global Solutions, Inc
Sep 2018 - Present (6 years 9 months)
Provided comprehensive inbound support to ride-hailing app driver partners, resolving inquiries related to trip issues, payment discrepancies, and document approvals. Assisted drivers with various account and operational concerns, ensuring smooth service delivery and partner satisfaction.
Education
Degrees, certifications, and relevant coursework
George hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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