I am seeking a work from home customer service role where I can resolve complex inquiries, collaborate cross-functionally, and grow within a supportive, fast-paced team.
JSOpen to opportunities
John Michael Samson
@johnmichaelsamson
Customer service representative delivering empathetic, solutions-focused support.
PhilippinesWhat I'm looking for
I am a customer service professional with experience across voice, chat, and email channels, supporting telecommunications and e-commerce accounts. I consistently meet SLAs while resolving billing, order, and account issues with clarity and empathy.
I have handled high-volume inbound calls and managed Tier II escalations via live chat, collaborating with logistics, payments, fraud, and warehouse teams to resolve multi-step problems. I document interactions thoroughly to support case continuity, compliance, and process improvements.
I bring strong communication, de-escalation, problem-solving, and multitasking skills, and I am committed to delivering high-quality customer experiences in fast-paced environments.
Experience
Work history, roles, and key accomplishments
TP
Tier II Chat Support
TDCX Philippines
Feb 2024 - Dec 2025 (1 year 10 months)
Managed high-priority escalated live-chat inquiries for orders, shipping, refunds, and account issues, coordinating with cross-functional teams to resolve complex cases and restore customer confidence.
VS
Customer Service Representative
VXI Global Solutions
Jun 2023 - Dec 2024 (1 year 6 months)
Delivered frontline support to residential customers via high-volume inbound calls, resolving sales, billing, device, and account issues while documenting interactions to improve processes and ensure compliance.
Education
Degrees, certifications, and relevant coursework
EU
Eastern Samar State University
Bachelor of Science, Agricultural & Biosystems Engineering
2018 - 2022
Completed a Bachelor of Science in Agricultural & Biosystems Engineering with coursework in agricultural systems and biosystems engineering concepts.
EU
Eastern Samar State University
Senior High School Diploma, Senior High School
2016 - 2018
Completed Senior High School program at Eastern Samar State University.
SS
Salcedo National High School
Junior High School Diploma, Junior High School
2012 - 2016
Completed Junior High School at Salcedo National High School.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
28k-35k PHP
Social media
Job categories
Customer Service RepresentativeCustomer Support SpecialistChat Support SpecialistEntry Level Escalation SpecialistTechnical Support RepresentativeClient Services RepresentativeCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Experience RepresentativeCustomer Service AssociateCustomer Service SpecialistCustomer Support Agent
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