Louise Quibod
@louisequibod
I resolve telecommunications customer concerns through accurate account support, documentation, and multi-system navigation.
PhilippinesWhat I'm looking for
At VXI Global Solutions, I supported a telecommunications account by assisting customers with billing, service, account, and technical concerns.
I handled account verification, real-time data entry, documentation, record updates, and customer issue resolution across multiple support systems. I use active listening and probing questions to identify concerns and provide resolutions based on established procedures.
I'm seeking to apply my customer support, administrative, and organizational skills in a Virtual Assistant role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
VXI Global Solutions
Jan 2025 - Jan 2026 (1 year)
Assisted customers with account, billing, service, and technical concerns in a telecommunications environment. Performed account verification, real-time data entry, documentation, and record updates across multiple support systems.
Education
Degrees, certifications, and relevant coursework
University of the Immaculate Conception
Bachelor of Science in Business Administration, Financial Management
2022 - 2026
Pursuing a Bachelor of Science in Business Administration with a focus on Financial Management.
Mapua University
High School Diploma, Accountancy, Business, and Management
2020 - 2022
Completed the Accountancy, Business, and Management (ABM) strand.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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