NANedlloyd Algar
@nedlloydalgar
Customer service professional driving revenue through exceptional support and lead generation.
PhilippinesWhat I'm looking for
I am a customer service professional with 4+ years delivering high-quality client support and 2.5 years as a lead generator focused on engagement and relationship-building.
I've consistently exceeded performance targets — achieving 120%+ of monthly sales targets, maintaining 90%+ CSAT scores, and resolving 85–90% of technical issues on first contact. I bring experience in billing, sales, technical support, appointment setting, and administrative operations.
I work effectively with CRM and productivity tools, support cross-functional teams, and prioritize clear communication, accuracy, and measurable results to help businesses grow.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Advocate Real Estate
Jul 2025 - Sep 2025 (2 months)
Provided administrative support to real estate agents, managed client communications, and organized property documents and appointments to ensure smooth daily office operations.
Customer Service Representative
VXI Global Inc.
Feb 2023 - Jul 2025 (2 years 5 months)
Assisted customers with DIRECTV billing and sales, achieved 120%+ of monthly sales targets, maintained 90%+ CSAT, and was recognized as Top Agent monthly for consistent performance.
Technical Service Representative
VXI Global Inc.
May 2021 - Feb 2023 (1 year 9 months)
Resolved 85–90% of technical issues on first contact for AT&T Wireless, assisted 40–60+ customers daily, maintained 90%+ CSAT and 95% transaction accuracy while exceeding call-quality KPIs.
Lead Generator
Schubert Leads Inc.
Jun 2019 - May 2021 (1 year 11 months)
Generated and qualified leads through targeted outreach and market research, built client relationships, and consistently met or exceeded monthly lead generation targets.
Education
Degrees, certifications, and relevant coursework
St. John Paul II College of Davao - College of Hospitality Management
Bachelor of Science, Travel Management
Completed a Bachelor of Science in Travel Management with coursework focused on hospitality and travel operations.
Crossing Bayabas National Highschool
Secondary Education, Secondary Education
Completed secondary education with a general academic curriculum preparing for tertiary studies.
Davao Grace Learning Center
Primary Education, Primary Education
Completed primary education with foundational instruction in core subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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