LOLevi Orallo
@leviorallo
Customer Service Representative with a focus on client satisfaction.
PhilippinesWhat I'm looking for
I am a dedicated Customer Service Representative with over 4 years of experience in enhancing client satisfaction and optimizing service processes in the healthcare and telecommunications sectors. My journey has been marked by significant achievements, including improving complaint resolution times by up to 20% at Kings County House Calls and VXI Global Holdings. I pride myself on my ability to swiftly resolve customer inquiries and provide tailored responses that meet the unique needs of each client.
Throughout my career, I have demonstrated strong communication, problem-solving, and multitasking skills in dynamic environments. At SIXELEVEN, I successfully expanded the customer database by 15%, showcasing my ability to engage clients effectively. I am passionate about leveraging my expertise to drive superior customer service and support organizational goals, ensuring that every interaction contributes to a positive customer experience.
Experience
Work history, roles, and key accomplishments
Sales Representative
Virtual Assistant Services
Jul 2024 - May 2025 (10 months)
Scheduled over 150 consultations monthly, boosting prospective client engagement by 30%. Streamlined the scheduling process, reducing booking errors by 15% and increasing overall efficiency.
Customer Service Representative
Kings County House Calls
Jul 2023 - Apr 2024 (9 months)
Resolved medical complaints and facilitated medication refill processes, ensuring patient satisfaction and compliance with healthcare standards. Streamlined laboratory work orders, reducing processing time by 15% through enhanced coordination with healthcare providers.
Customer Service Representative
VXI Global Holdings, B.V. (PHILIPPINES)
Sep 2022 - Apr 2023 (7 months)
Enhanced customer satisfaction by resolving complaints in under 24 hours using advanced CRM systems to track and manage support tickets. Delivered product information consistently and accurately, leading to a 25% reduction in repeat inquiries.
Sales Representative
SIXELEVEN
May 2019 - Jul 2021 (2 years 2 months)
Expanded customer database by 15%, enhancing customer reach and engagement through targeted outbound calls. Developed and maintained detailed call histories, ensuring comprehensive customer follow-up and improved service quality.
Education
Degrees, certifications, and relevant coursework
JOJI ILAGAN INTERNATIONAL SCHOOL
Bachelor, Travel/Tourism Management
2014 - 2018
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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