Open to opportunities

Heather G

@heatherg

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I run hotel operations, strengthen guest relationships, and drive occupancy growth.

United States

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What I'm looking for

I'm looking to bring my operations coordination, client relations, scheduling, sales support, and service-first mindset to a Property Management or Leasing role.

At SureStayPlus by Best Western, I oversee daily hotel operations across the front desk, housekeeping, guest services, sales, reservations, budgets, and compliance.

I've progressed from Front Desk Agent to Operations & Sales Manager and Assistant General Manager, leading scheduling, training, performance development, guest issue resolution, group bookings, and rate negotiations. I focus on a seamless guest experience while supporting occupancy, revenue, financial reporting, and audits.

My background also includes reception and operations support at The Groomer, where I managed appointments, payments, records, and client communication.

At Sun Oak Assisted Living, I provided resident support, maintained compliant documentation, and communicated with residents, families, and care teams with empathy, confidentiality, dignity, and respect. I'm bringing this service-first administrative leadership to a Property Management or Leasing role.

Experience

Work history, roles, and key accomplishments

Receptionist / Scheduling Coordinator

The Groomer

Feb 2022 - Jun 2022 (4 months)

Managed appointment scheduling and calendar coordination for multiple team members and clients. Greeted clients warmly, answered high-volume calls, and processed payments accurately while maintaining detailed client records.

Receptionist Call Handling Communication Skills Project Management Microsoft Office Appointment Scheduling Customer Service

Client Support / Care Coordinator

oakwood meadows

Mar 2021 - Jan 2022 (10 months)

Provided compassionate, person-centered support to residents, anticipating needs with empathy. Maintained accurate documentation and records in compliance with facility policies and confidentiality standards.

Data Management Organizational Development Planning Employee Relations Scheduling

Front Desk Agent

Unknown Company

Jan 2022 - Dec 2023 (1 year 11 months)

Handled high-volume inbound calls, check-ins, and payment processing with accuracy and professionalism. Resolved guest concerns with empathy and active listening, ensuring positive experiences.

Customer Service Communication Skills Problem Solving Attention To Detail Record keeping

Education

Degrees, certifications, and relevant coursework

Mesa Verde High School

High School Diploma, Business Readiness & Entrepreneurship

Completed high school diploma with a focus on business readiness and entrepreneurship through the San Juan Unified District Career Technical Education program.