Kayla Martin

Promoted to Assistant Manager in recognition of strong performance and leadership. Managed daily operations, resident accounts, leasing, compliance, financial processing, vendor coordination, and community engagement.

Greeted and assisted prospective tenants, provided property tours, processed rental applications, maintained property readiness, and managed community engagement including social media and resident events.

Greeted and pre-qualified prospective tenants, processed applications, maintained unit readiness, led tours, and managed social media presence including content planning and property photography.

Managed high volumes of customer inquiries via phone, email, and chat. Trained new personnel on software and customer service standards.

Managed front desk operations and performed night audit duties at a hotel.

Provided administrative support in an office environment.

Worked as an Office Assistant, supporting administrative operations and gaining proficiency in office systems.