Nia Smith

Lead front desk operations while actively working shifts to ensure smooth check-ins, check-outs, and exceptional guest experiences. Oversee payment processing, monthly billing cycles, staff training, and cross-department coordination to resolve guest issues promptly.

Provided outstanding guest service and acted as shift supervisor, handling inquiries, special requests, and conflict resolution. Managed billing adjustments, room assignments, and reservation updates while coordinating team operations.

Assisted customers with product selection and consistently met or exceeded individual sales goals while maintaining store appearance. Handled transactions and returns accurately and promoted loyalty programs to drive repeat business.

Delivered fast, friendly service in busy dining settings and managed front-of-house operations including seating and take-out. Operated point-of-sale systems and handled cash/card transactions with accuracy to ensure customer satisfaction.

Scheduled appointments and provided administrative support to the property management team, operating a multi-line phone system and directing calls. Assisted with payroll processing and data entry to improve office efficiency.

Earned a High School Diploma, graduating in 2019.