Olivia Poventud

I’m an operations and administrative professional with 9 years of experience coordinating client services, managing schedules, and multitasking high-volume communications across different platforms. I thrive in fast-paced environments where accuracy, responsiveness, and process improvement directly impact outcomes.

In my current role as a Leasing Professional, I manage high-volume client interactions—coordinating prospect inquiries, scheduling tours, and guiding applicants through end-to-end onboarding. I maintain and update CRM systems to track lead activity, follow ups, and applications, and I handle 50+ inbound/outbound communications daily across phone, email, and digital platforms.

I also optimize the customer journey through operational planning, including daily scheduling of appointments to maximize conversions. I execute digital marketing initiatives across listing platforms and social media channels, and I plan community events—managing logistics, vendors, and budgets to ensure smooth execution.

Across hospitality and property operations, I’ve been trusted to lead and elevate service. I was promoted to guest services manager within two months, and I managed reservations and property listings while coordinating guest communications, secure payment processing through digital systems, and accurate reporting.