Treena Fuller

I’m a dynamic, results-driven hospitality professional with 6+ years of progressive experience in front office management, reservations, and guest relations. I lead teams to deliver brand-consistent guest experiences and consistently raise service quality through clear protocols and coaching.

In my current role as Front Office Manager for a 110-room IHG property, I direct daily operations, manage scheduling, training, performance evaluations, and operational coverage including night audit shifts. I use Hotel Key PMS for reservations management, rate oversight, check-in/check-out, and billing accuracy, and I’ve implemented service protocols that improved guest satisfaction scores.

I also bring strong hands-on guest service experience from luxury hospitality work, serving as a primary contact for high-value inquiries and complex trip planning. I coordinated bookings, managed guest folios, and processed payments accurately using Maestro PMS in a high-volume, hospitality-focused environment.

Earlier, as a Front Desk Supervisor / Night Auditor, I led front desk operations, resolved escalated guest issues with 95%+ satisfaction ratings, and performed nightly financial audits and reconciliations across multiple systems. I’m particularly motivated by roles where I can combine front office leadership, reservations excellence, and process improvements to create smoother operations and better outcomes for guests.