Open to opportunities

Aleesha Gadrautan

@aleeshagadrautan

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Hospitality professional specializing in front office operations and guest satisfaction.

United States

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What I'm looking for

I seek a guest-focused role in a collaborative, brand-driven hotel where I can apply PMS expertise, train teams, and improve guest satisfaction.

I am a hospitality and front office professional with experience across Hilton and Marriott brands, focused on delivering consistent, brand-aligned guest satisfaction in fast-paced hotel environments.

I have hands-on experience with property management systems (PMS), guest recovery using GXP and Guest Voice, billing accuracy, and operational coordination, supporting check-ins, check-outs, and financial compliance.

I have trained and mentored new front desk associates, assisted management with daily operations and inventory coordination, and received recognition for leadership, dependability, and team contributions.

I hold a Hotel Operations Certification and On-Premise Alcohol Service Certification, and I seek to contribute my attention to detail, professionalism, and guest-centric mindset to a growth-oriented hospitality team.

Experience

Work history, roles, and key accomplishments

Front Office Assistant

Home2Suites by Hilton

Jul 2025 - Feb 2026 (7 months)

Resolved resident and guest concerns to support satisfaction and retention, conducted property viewings to promote upgrades and extended stays, and assisted management with daily operations and inventory coordination.

Guest Recovery Reservations Management Inventory Coordination Customer Service Time Management

Front Desk Associate

TownePlace Suites by Marriott

Jan 2023 - Jul 2025 (2 years 6 months)

Delivered front office service aligned with Marriott standards, resolved guest issues using GXP and Guest Voice, generated occupancy and revenue summaries, and trained new front desk team members.

GxP Guest Voice Front Desk Operations Revenue Occupancy Reporting Guest Recovery Administrative Support

Outbound Warehouse Associate

Amazon

Aug 2022 - Feb 2024 (1 year 6 months)

Supported fast-paced logistics across three departments, maintained accurate inventory and shipment documentation, and trained new associates while consistently meeting performance goals.

Inventory Management Time Management Quality Control Problem Solving Multitasking

Receptionist

Superior Welding

May 2021 - May 2022 (1 year)

Served as first point of contact for clients and visitors, handled phone and in-person inquiries, and maintained accurate records and shipping documentation to support operations.

Client Communication Record keeping Scheduling Customer Service Administrative Support

Education

Degrees, certifications, and relevant coursework

Hospitality Management Studies - Hotel Operations Certification

Certificate, Hospitality Management

2025 - 2025

Activities and societies: Front Desk Procedures & Guest Service Standards; Hotel Department Roles & Workflow Coordination; Operational Efficiency in Hotel Environments

Completed a certification focused on front- and back-of-house operations, service recovery, and professional hospitality communication.

On-Premise – Alcohol Service Certification

Certification, Hospitality Safety & Compliance

2025 - 2025

Activities and societies: Guest Safety & Alcohol Service Awareness; Managing Impaired Guests; Staff Training in Responsible Alcohol Service

Certified in responsible alcohol service with emphasis on guest safety, legal responsibilities, and de-escalation techniques.

East Coweta High School

High School Diploma, General Education

2018 - 2021

Activities and societies: Honor Roll; College-level courses in Business, Nursing, Computer Science, Anthropology; Chick-fil-A Leaders Academy; Clayton County Youth Council

High school diploma with coursework and extracurricular leadership focused on business, service, and early college credit.