Harper Frankstone

Independently managed client-facing operations and vendor coordination for a self-employed media business. Coordinated an outsourced editing team to manage workflow handoffs and delivery timelines.

Supported the employee lifecycle from sourcing through retention, including new-hire onboarding follow-up. Produced recruiting reports for leadership, monitored process performance, and maintained accurate recruiting and expense records.

Partnered with office managers and leadership across 10 markets to vet, interview, and coordinate candidates. Managed candidate documentation through the recruiting and licensing process and analyzed job posting performance to support process improvements.

Provided front-line customer service and supported store operations and inventory organization.

Conducted full home inspections and presented proposals. Generated $896,599 in business within the first 7 months and was recognized as part of the company’s Top Team in 2021.

Set clear expectations with prospective customers and qualified leads at first meetings.

Managed content, communications, and outreach schedules across social channels, website, and retail partners.

Supported retail operations and food preparation for the restaurant’s kitchen.

Prepared appetizers, salads, and desserts for regular service and private events.

Managed the full SaaS sales cycle within a regional territory, including research and product demonstrations to prospective clients.

Served on the interview team responsible for vetting new BDR candidates and partnered with account executives to qualify leads. Generated $3.8M in pipeline across retail, higher education, and public sector verticals.

Completed an intensive full-time software development program focused on Python/Django and structured problem solving.

Maintained detailed customer and retail account records while growing retail locations from 40 to 140. Managed account documentation to support sales operations.

Maintained accurate sales records from initial contact through close of sale.

Earned a BA in Philosophy at the University of Georgia from 2009 to 2014.

Completed a study abroad semester on MV Explorer sponsored by UVA in 2012.