JessD Smith

Coordinates daily operations across physicians, nursing staff, and administrative leadership. Serves on the coordinating council advising on training program design and performance gaps.

Rebuilt the team by changing hiring and onboarding processes, improving customer satisfaction by 30 points and reducing drive-thru time by 70 percent.

Reduced staff turnover from 67% to 30% by changing sourcing, screening, and onboarding processes. Trained shift managers on interviewing techniques.

Managed two concurrent projects with teams of 5-15 using Agile/Scrum, delivering on time and within budget up to $50K.

Learned to prospect, qualify, and move leads through a funnel while consistently hitting KPIs, building outbound communication and pipeline instincts.

Managed 20+ active accounts, served as a bridge between clients and internal sales, and maintained healthy relationships.

Onboarded vendors into a healthcare procurement platform, managed communications, and identified workflow gaps to recommend automation.

Built an entire team from scratch in 90 days for MLB Opening Day, ensuring full operational readiness with no gaps in coverage.

Hired for cultural fit and invested in continuous development, increasing staff tip earnings by 150% and maintaining high retention.

Recruited, screened, and onboarded volunteer donors through multi-channel outreach and community engagement, while managing HIPAA-compliant records.

Served as a Combat Medic, developing skills in quick assessment, decision-making under pressure, and execution without hesitation.

Completed Full-Stack Software Engineering program.

Earned a High School Diploma.

Completed Medical Insurance Coding Specialist program through Community and Professional Education.