Kiana Vickers

Recruited and onboarded sales representatives, conducted interviews, screened applicants, and evaluated candidate qualifications. Built and maintained a candidate pipeline using CRM tools, applicant tracking systems, and social platforms, coordinating training and monitoring new hire performance. Collaborated with management to forecast staffing needs and refine hiring strategies.

Utilized email, chat, and voice for B2B sales and managed customer accounts and sales pipelines using Pipedrive CRM. Conducted outbound prospecting, researched and qualified leads based on predefined criteria, and set up appointments for the sales team. Maintained accurate records in the CRM and collaborated on outreach campaigns, meeting or exceeding monthly quotas.

Provided critical support to Tricare West providers and beneficiaries by verifying benefits, coverage, and prior authorizations. Navigated multiple systems to retrieve and confirm accurate data for inquiries and assisted with resolving complex issues quickly and effectively. Maintained a high level of professionalism while handling sensitive information, ensuring compliance with regulations.

Conducted outbound sales calls, promoting products and services to potential clients. Built rapport with customers to foster trust and ensure clear communication. Demonstrated strong resilience and adaptability in a results-driven environment.

Delivered exceptional customer support for credit card account management, including password resets and troubleshooting. Assisted cardmembers with navigating online banking tools using co-browsing technology. Excelled in handling high call volumes while ensuring accuracy and efficiency, regularly providing feedback for process improvements.

Assisted customers with purchases, inquiries, and product recommendations, delivering excellent service. Managed store operations, including cash handling, inventory stocking, and maintaining clean displays. Supported a cohesive team environment to ensure smooth daily operations.

Assisted customers with vacuum troubleshooting, warranty claims, and product inquiries, providing technical guidance on part replacements and maintenance. Completed data entry projects, including verifying orders and identifying discrepancies in records. Developed comprehensive knowledge of product components, enabling effective problem resolution.

Prepared and served meals efficiently, focusing on maintaining dietary standards and specializing in vegetable preparation. Maintained a clean and organized kitchen area while adhering to safety protocols.

Assisted brides and bridal parties in selecting gowns and accessories, providing tailored recommendations and exceeding sales quotas during peak seasons. Maintained a welcoming and organized showroom, enhancing the shopping experience. Supported loyalty program enrollment and trunk show events.

Prepped the kitchen for evening service and coordinated with morning staff for smooth transitions. Operated POS systems to handle transactions efficiently in both dine-in and drive-through settings. Delivered prompt and courteous service, contributing to a positive dining experience.

Prepared and served meals, maintaining high standards of food quality and presentation. Delivered excellent customer service in a fast-paced restaurant environment. Managed opening and closing duties, ensuring cleanliness and readiness for operations.

Prepared the store for client appointments, including organizing displays and managing schedules. Assisted with dress fittings, trunk shows, and email correspondence. Gained hands-on experience in event planning and client relationship management.

Completed coursework focused on the principles and practices of wedding planning. Gained skills in event coordination, vendor management, and client consultation.

Completed required coursework to earn a high school diploma. Developed foundational academic skills across various subjects.