Open to opportunities

Aya User

@ayauser4

Message

Dedicated Executive Virtual Assistant and Social Media Manager.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a hard-working and self-motivated Virtual Assistant with over 5 years of experience in various personal assistance tasks for direct clients. My ability to focus on work without supervision has allowed me to excel in my current role as an Executive Assistant and Social Media Manager. I manage product campaigns by uploading and editing graphics, videos, and images, while also creating profit reports for clients.

My journey in customer service began in the BPO industry in 2013, where I developed a genuine passion for helping others. As an Executive Virtual Assistant, I attend meetings, schedule appointments, and create reports for my clients. I also handle guest concerns and queries as a Social Media Manager for an Airbnb property, ensuring that all issues are addressed promptly and efficiently.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Private Client for New York Based

Jan 2020 - Present (5 years 6 months)

Provided executive assistance, including attending meetings, scheduling appointments, and generating reports. Managed social media and monitored Airbnb guest concerns and queries through live chats on Hospitable.

Executive Assistance Social Media Management Airbnb Guest Relations Reporting Scheduling Ahrefs

Current

Sales Closer/Chat and Voice Support/Team Supervisor

Current

CACScreening

Jan 2020 - Present (5 years 6 months)

Screened client debt information, checked credit reports, and finalized debt details for debt-relief programs. Managed a team, performed administrative tasks, tracked reports, and trained new members.

Debt Relief Programs Data Entry Lead Generation Team Management Training Google Sheets Excel

Customer Service Associate Technical Expert

TMobile and Frontier Communications

Jan 2015 - Dec 2020 (5 years 11 months)

Explained bill arrears and current bills to postpaid customers, adjusting or disputing errors as needed. Processed monthly payments, sold promotions, and retained customers from cancellation.

Customer Service Technical Support Billing Sales Troubleshooting Customer Retention Reporting

Education

Degrees, certifications, and relevant coursework

STI-COLLEGE TAGUM

Bachelor of Science in Tourism Management, Tourism Management

Activities and societies: NC Passer for Commercial Cooking and Food Beverage Services.

Studied Tourism Management at STI-College Tagum, gaining knowledge in various aspects of the tourism industry. Completed coursework and practical training relevant to the field.