Open to opportunities

Marwa User

@marwauser

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Virtual Assistant skilled in admin support, customer service, and efficient task management.

Zimbabwe

Message

What I'm looking for

I am seeking a remote role providing administrative and customer support where I can streamline operations, manage communication, and contribute to business growth.

I am a highly motivated, detail-oriented Virtual Assistant with a strong background in administrative support, communication, and task management. I help executives and small business owners streamline operations through effective calendar and email management, data entry, and document preparation.

I have experience creating and maintaining Excel spreadsheets for expense and client tracking, scheduling social media content, conducting market research, and preparing reports to support decision-making. I provide professional customer support via chat and email and maintain accurate records of interactions.

I am organized, proactive, and tech-savvy, comfortable with Word, Excel, Google Workspace, and social platforms like Instagram, Facebook, and LinkedIn, and I am seeking a remote role where I can leverage these skills to help businesses grow and operate seamlessly.

Experience

Work history, roles, and key accomplishments

Customer Service Trainee

Handled customer inquiries professionally and maintained accurate interaction records while supporting administrative team with routine office tasks to improve response efficiency.

Customer Support Email Communication Record keeping Administrative Support Time Management Phone Support CRM

Virtual Assistant

Freelance

Provided remote administrative support to small business owners, managing scheduling, email, document organization, and social media content scheduling to maintain consistent online presence and improve operations.

Calendar Management Data Entry Excel Google Workspace Customer Support Market Research