harish kumar

Spearheaded full-cycle B2B enterprise sales for AI chatbot, workflow automation, and predictive analytics SaaS, driving 40%+ YoY pipeline growth and closing multi-year contracts worth $250K–$1.2M. Built Salesforce RevOps dashboards and stage-gate cadences to cut forecast variance by 30% and improved onboarding handoffs to raise Net Promoter Score (NPS) by 25%.

Directed a cross-border B2B digital transformation services team across North America, Europe, and APAC, surpassing annual revenue quota by 28% through disciplined territory planning and account-based selling (ABS). Overhauled Salesforce and Pardot for lead scoring and engagement analytics, reducing manual reporting by 40% and improving inbound win rate to 38%.

Managed and mentored a 17-person Business Development Associate team, maintaining above-target pipeline generation for three consecutive quarters. Built a sales enablement curriculum that reduced new-hire ramp time from 90 to 55 days (39%) and grew existing-account revenue by 22% via upsell and cross-sell tied to QBR milestones.

Managed full-funnel SME acquisition on a technology-driven lending platform, handling 35+ active prospects and ranking in the top 15% of the sales team for monthly closed opportunities. Coached a 4-person BDA team on lead qualification and pipeline discipline, improving overall close rate by 20% within 6 months through tighter collaboration with credit underwriters.

Supervised a 26-analyst QA team, redesigning audit workflows and coaching cycles to reduce Average Handle Time (AHT) by 18% and improve Customer Satisfaction (CSAT) by two rating tiers in 12 months. Created training modules and implemented KPI-driven performance improvement plans to optimize call flows, service quality, and compliance standards.

Managed customer accounts and end-to-end collections activities, ensuring accurate and timely documentation of collection actions in billing systems. Conducted outbound telephonic collections to resolve customer queries and maintain well-standing account status while focusing on resolution quality and customer satisfaction.

Currently pursuing the Salesforce Sales Cloud Consultant certification.

Pursuing the HubSpot Sales Software certification through HubSpot Academy.

Earned a Bachelor of Commerce (B.Com) from Shaheed Bhagat Singh College under Delhi University.

Completed a Business Management Information Systems (BMIS) certification through NIIT.