Hari Kashyap

I am an enthusiastic and reliable Customer Success Manager with a strong commitment to providing excellent customer satisfaction. With a proven track record of managing enterprise customers and leading teams, I excel in analytical skills and project management. My experience includes overseeing client onboarding processes and ensuring that customer goals are met effectively.

At Heap Analytics, I managed over 40 accounts in the USA enterprise segment, achieving a remarkable 100% retention rate throughout four quarters. I played a pivotal role in supporting Indian expansion and collaborated closely with leadership in the USA to establish a dedicated customer success team. My efforts resulted in a 5% increase in customer retention, showcasing my ability to enhance customer experience and satisfaction.

Previously, I worked at Return Rabbit, where I successfully managed client onboarding and implemented strategies that decreased churn rates. My proactive approach to resolving customer issues and my ability to build strong relationships with clients have been key to my success. I am passionate about leveraging my skills to drive customer success and contribute positively to organizational growth.