apoorva tripathi

Managed a portfolio worth over ₹16 Crore ARR, reduced client attrition by 22% for Shell and Puma, and increased NPS from 31 to 52 within six months by prioritizing feature rollouts and structured onboarding.

Improved CSAT from 74% to 91% for Renault and increased product adoption by 28% for Pawsome through customized onboarding, targeted training modules, and technical coordination across EMEA and APAC.

Led a 5-member team in the Kids Programming vertical and drove 120% achievement of B2B/B2C sales targets by refining pitch strategy and improving onboarding to reduce early-stage drop-offs.

Mentored 10+ BDAs and reduced refund rate from 12% to 2.3% by improving customer onboarding communication and coordinating post-sale transitions to enhance learner satisfaction.

Consistently achieved 15–20% above sales targets by customizing demos and coordinating onboarding with internal teams, while maintaining CRM records to enable upsell planning.

Managed a team of 18 SDRs, improved lead quality through coaching and interaction audits, and supported business development and retention efforts via satisfaction tracking and early renewal discussions.

Resolved customer service queries within SLA timelines, handled onboarding using SaaS tools, and reduced first-week drop-offs to support account retention and satisfaction.

Completed Bachelor of Technology in Electrical, Electronics and Communications Engineering at SRMS Shri Ram Murti Smarak College of Engineering and Technology, Bareilly (2010–2014).

Activities and societies: Member of BSG contributing to community-based peace, culture, and education initiatives under Soka Gakkai International (SGI).

Completed Intermediate education at Hartmann College, Bareilly (2007–2009).