Open to opportunities

Senthil Solairaj

@senthilsolairaj

Message

I am a Senior Customer Success leader driving retention, growth, and cross-functional impact.

India

Message

What I'm looking for

I seek leadership roles in Customer Success, Account Management, or Client Strategy at growth-focused SaaS companies, remote or relocatable, where I can drive retention, revenue expansion, mentor teams, and influence product roadmap.

I am a results-driven Senior Customer Success leader with 17 years of experience and over six years focused on customer success in SaaS environments. I have led teams of Customer Success Managers, managed 120+ enterprise accounts valued at over $5M, conducted QBRs/MBRs with C-suite stakeholders, and consistently drove product adoption, retention, and upsell.

I collaborate closely with Product, Sales, and Support to influence roadmaps and design scalable processes and training that reduce churn and improve engagement. I am pragmatic, metrics-oriented, and committed to mentoring teams while aligning customer outcomes with company objectives.

Experience

Work history, roles, and key accomplishments

Senior Manager - Customer Success

TargetBay Ecommerce Solutions

Apr 2018 - May 2024 (6 years 1 month)

Led a team of Customer Success Managers managing 120+ enterprise accounts (95% US-based; $5M+ value), executed success plans and QBRs with C-suite stakeholders, and drove upsell-led expansion.

Customer Success Account Management Upselling QBRs Cross Functional Collaboration Onboarding CRM

Manager - Sales and Support

Eserv Solutions

Apr 2017 - Apr 2018 (1 year)

Spearheaded sales and support operations to optimize customer engagement and improve retention, implementing CRM and email campaigns to drive upsell conversion.