Unnati User

I am a result-driven Customer Success Manager with over 3 years of experience in enhancing customer relationships and driving revenue growth. At MoEngage, I developed a positive customer experience through proactive management and strategic upselling, achieving a remarkable 30% year-over-year growth from existing accounts. My commitment to maintaining high customer satisfaction is reflected in my ability to secure a 96% positive feedback rate among over 200 users.

Previously, at LeadSquared, I successfully renewed 100% of contractual agreements while increasing monthly recurring revenue by 10% for each account. My efforts in boosting the Net Promoter Score by 27% within six months demonstrate my dedication to customer success. I thrive on collaborating with cross-functional teams to deliver tailored solutions that enhance product adoption and drive business growth.