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Arunima Rai

@arunimarai

Customer Success leader driving retention, expansion, and SaaS adoption.

India
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What I'm looking for

I seek a customer-centric SaaS role where I can drive retention, expansion, and product adoption through data-driven success frameworks, cross-functional collaboration, and strategic stakeholder engagement.

I am a Customer Success Manager with eight years of experience managing enterprise and SMB SaaS accounts across APAC, EMEA, and the Americas. I focus on proactive customer success strategies, risk management, and outcome-driven processes that drive ARR growth and improve CLTV.

I've achieved consistent high retention (90–97%) by leading onboarding, implementation, QBRs/EBRs, renewal management, and expansion strategies. I have a track record of delivering measurable results including upsell and cross-sell growth and churn reduction.

I am skilled at building relationships with C-level and executive stakeholders, translating customer feedback into product roadmap improvements, and partnering cross-functionally to advocate for customers. I use Salesforce, Gainsight, ChurnZero, Zendesk, PowerBI and analytics dashboards to monitor health scores, usage, and automate workflows.

I am passionate about enhancing digital workplace experiences and maximizing long-term value from SaaS solutions, with a strong emphasis on customer advocacy, data-driven decisions, and scalable success frameworks.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NT

Nagarjuna College of Engineering & Technology

Computer Science

Completed studies in Computer Science at Nagarjuna College of Engineering & Technology.

Tech stack

Software and tools used professionally

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