Open to opportunities

Hanock Miruts

@hanockmiruts

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Dynamic sales professional with expertise in account management and customer success.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my sales expertise in a collaborative environment, focusing on customer success and innovative business strategies.

With over 8 years of experience in sales, account management, and customer success, I have a proven track record of driving revenue growth and enhancing customer satisfaction. I co-founded an appointment-setting startup that generated over $1 million in revenue within just 18 months, showcasing my ability to innovate and lead in competitive markets.

As an Independent Consultant, I developed business pipelines that improved customer retention and acquisition, achieving a 20% boost in SEO performance. My role as Chief Operating Officer at ZZtheHandyman Corp involved directing a cross-functional team to increase productivity by 25% and implementing CRM solutions that significantly enhanced lead conversion rates. I thrive in dynamic environments where I can leverage my skills to foster relationships and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant

Current

Business Process Outsourcing

Jun 2024 - Present (1 year 1 month)

Developed business pipelines for retention and acquisition by managing customer satisfaction reports and soliciting Google reviews, improving SEO performance by 20%. Successfully transitioned outsourced customer support from onshore to offshore, reducing operational costs by 60%.

SEO Customer Satisfaction Business Development Process Improvement Google Reviews

Sales Development Executive

Glossi Inc.

Dec 2023 - Present (1 year 7 months)

Led a full-market lead generation cycle, making 120 daily calls and sending over 100 emails to convert MQL to SQL and cold leads. Secured 15-20 monthly appointments against a KPI of 15 through targeted outreach, achieving a 90%+ completion rate and a 20% conversion rate.

Lead Generation Sales Development Email Marketing HubSpot Lead Qualification Product Marketing

Chief Operating Officer

ZZtheHandyman Corp

Nov 2022 - Present (2 years 8 months)

Spearheaded business development initiatives of a bootstrap startup, generating over $1M in ARR within 18 months. Directed a 50-member cross-functional team, increasing productivity by 25% through collaboration and innovation.

Business Development Team Leadership Sales Strategy Marketing Strategy

Senior Account Manager

AT&T

Dec 2020 - Present (4 years 7 months)

Managed over 100 residential and commercial accounts monthly, achieving a 95.3% average upsell and retention rate. Directed sales initiatives with franchise partners and first responder network departments, acquiring 15-20 new accounts on average.

Account Management Sales Customer Retention Upselling Training Relationship Building Sales Initiatives

Education

Degrees, certifications, and relevant coursework

Metropolitan State University of Denver

Bachelor of Business Administration, Business Administration and Management, General

Completed coursework focusing on core business principles, including finance, marketing, and operations management. Developed skills in strategic planning and organizational leadership.