HP
Open to opportunities

Haley Pennington

@haleypennington

Customer-focused Customer Service Representative with 5+ years of experience.

United States
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Service Representative with over five years of experience in delivering exceptional support across various industries. My expertise lies in handling high-volume calls, resolving customer inquiries, and ensuring a seamless customer experience. I pride myself on my ability to navigate complex customer service software and maintain accurate records while collaborating effectively with cross-functional teams.

Throughout my career, I have developed strong skills in data entry, financial account management, and administrative support. My proficiency in tools like Microsoft Office and SAP has enabled me to streamline processes and enhance productivity. I am committed to continuous improvement and have a proven track record of exceeding customer expectations, which I believe is essential in fostering long-term relationships and driving business success.

Experience

Work history, roles, and key accomplishments

1S
Current

CSR/Co-ASM

1st Stop

Apr 2025 - Present (3 months)

Interacted with a diverse range of customers, resolving issues and upselling products. Managed money and registers, balancing drawers and processing transactions.

AP

CSR - Customer Service Representative

Appen

Feb 2020 - Nov 2021 (1 year 9 months)

Performed data entry for orders and conducted customer service surveys. Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.

GC

Accounting Assistant

Gateway Community & Technical College

Feb 2017 - Mar 2018 (1 year 1 month)

Assisted students with financial aid accounts and managed faculty financial accounts. Prepared and analyzed financial statements, ensuring accuracy and compliance with accounting principles.

PH

Customer Service Representative

Pizza Hut

Apr 2013 - Jul 2015 (2 years 3 months)

Answered customer questions and monitored cash drawers. Operated the POS system and managed a large volume of incoming calls and emails.

RH

Dietary Aide

River Valley Nursing Home

Apr 2012 - Apr 2013 (1 year)

Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions. Maintained accurate records of patient food intake, allergies, and special requests.

Education

Degrees, certifications, and relevant coursework

Grand Canyon University logoGU

Grand Canyon University

Bachelor of Science, Business Administration

Currently pursuing a Bachelor of Science in Business Administration, focusing on core business principles and management strategies. Developing expertise in financial management, marketing, and organizational behavior.

PS

Pendleton County High School

High school diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.

Tech stack

Software and tools used professionally

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Haley Pennington - CSR/Co-ASM - 1st Stop | Himalayas