Haley Pennington
@haleypennington
Customer-focused Customer Service Representative with 5+ years of experience.
What I'm looking for
I am a dedicated Customer Service Representative with over five years of experience in delivering exceptional support across various industries. My expertise lies in handling high-volume calls, resolving customer inquiries, and ensuring a seamless customer experience. I pride myself on my ability to navigate complex customer service software and maintain accurate records while collaborating effectively with cross-functional teams.
Throughout my career, I have developed strong skills in data entry, financial account management, and administrative support. My proficiency in tools like Microsoft Office and SAP has enabled me to streamline processes and enhance productivity. I am committed to continuous improvement and have a proven track record of exceeding customer expectations, which I believe is essential in fostering long-term relationships and driving business success.
Experience
Work history, roles, and key accomplishments
CSR/Co-ASM
1st Stop
Apr 2025 - Present (3 months)
Interacted with a diverse range of customers, resolving issues and upselling products. Managed money and registers, balancing drawers and processing transactions.
CSR - Customer Service Representative
Appen
Feb 2020 - Nov 2021 (1 year 9 months)
Performed data entry for orders and conducted customer service surveys. Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
Customer Service Representative
Radial/Adecco
Aug 2015 - Sep 2020 (5 years 1 month)
Securely processed all returns and maintained accurate stock records. Supervised fulfillment and managed the disposition of returned products.
Accounting Assistant
Gateway Community & Technical College
Feb 2017 - Mar 2018 (1 year 1 month)
Assisted students with financial aid accounts and managed faculty financial accounts. Prepared and analyzed financial statements, ensuring accuracy and compliance with accounting principles.
Administrative Assistant
Grand Haven Nursing Home
Sep 2015 - Nov 2017 (2 years 2 months)
Managed and maintained executive calendars, scheduling appointments and travel arrangements. Prepared and edited correspondence, reports, and presentations.
Customer Service Representative
Pizza Hut
Apr 2013 - Jul 2015 (2 years 3 months)
Answered customer questions and monitored cash drawers. Operated the POS system and managed a large volume of incoming calls and emails.
Dietary Aide
River Valley Nursing Home
Apr 2012 - Apr 2013 (1 year)
Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions. Maintained accurate records of patient food intake, allergies, and special requests.
Education
Degrees, certifications, and relevant coursework
Grand Canyon University
Bachelor of Science, Business Administration
Currently pursuing a Bachelor of Science in Business Administration, focusing on core business principles and management strategies. Developing expertise in financial management, marketing, and organizational behavior.
Pendleton County High School
High school diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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