Estrella cuc
@estrellacuc
Seasoned Customer Service Representative
What I'm looking for
As a dedicated and results-driven customer service professional with 6 years of experience, I have consistently demonstrated my ability to provide exceptional customer satisfaction through issue resolution, tailored solutions, and maintaining product knowledge. With a strong background in HR and administrative roles, I possess a unique understanding of the importance of empathy, active listening, and effective communication in resolving customer concerns.
Throughout my career, I have honed my skills in conflict resolution, adaptability, and time management, ensuring seamless operations and efficient customer interactions. My proficiency in computer software, including Excel and Word, has enabled me to manage data and perform tasks with accuracy and speed.
I am now seeking a customer-focused role that leverages my expertise and passion for delivering exceptional customer experiences, driving satisfaction, and retention.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
U.S. Bank
Oct 2021 - Present (3 years 8 months)
Provided comprehensive support to U.S. Bank customers by addressing inquiries, resolving issues, and maintaining detailed knowledge of bank products and services to offer tailored solutions that enhance client satisfaction and retention.
HR Clerk
Koch Foods
Feb 2020 - Oct 2021 (1 year 8 months)
Managed and maintained employee records, processed new hire documentation, and assisted with payroll processing at Koch Foods, ensuring compliance with company policies and legal regulations.
Patient Services Representative
Quality of Life Health Services
Jun 2018 - Feb 2020 (1 year 8 months)
Managed front desk operations at Quality of Life Health Services, efficiently coordinating patient check-ins, scheduling appointments, verifying insurance information, and facilitating smooth communication between patients and healthcare professionals.
Education
Degrees, certifications, and relevant coursework
Estrella hasn't added their education
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