DA
Open to opportunities

Danna Ayala

@dannaayala

Dedicated business graduate with customer service expertise

United States

What I'm looking for

Seeking a challenging role that leverages my customer service expertise, organizational skills, and passion for driving business growth.

I am a driven and dedicated business graduate with an associate's degree in Business Administration. With over 10 years of experience in customer service, I have honed my skills in communication, organization, and problem-solving. My bilingualism has enabled me to effectively interact with diverse clients and teams. As a Co-Manager in a produce department, I have demonstrated my ability to take initiative, work efficiently, and manage multiple tasks simultaneously.

Throughout my career, I have worked in various industries, including food service, healthcare, and IT. I have developed a strong reputation for being a quick learner, a team player, and a customer-centric professional. My expertise in customer service, account management, and data analysis has allowed me to excel in fast-paced environments.

I am a results-driven individual with a passion for delivering exceptional service and driving business growth. I am excited to leverage my skills and experience to contribute to a dynamic organization and advance my career.

Experience

Work history, roles, and key accomplishments

UF
Current

Client Account Specialist / Customer Service

US Foods

Aug 2017 - Present (7 years 10 months)

Managed school and Healthcare business accounts, received and entered customer orders, and communicated across multiple departments to meet customer expectations.

MA

Administrative Professional

Manpower Temp Agency

Apr 2017 - Aug 2017 (4 months)

Facilitated the intake process for new patients, pulled and emailed various reports, and scheduled patients for out-patient diagnostic testing and/or surgeries.

RI

Bilingual IT Customer Service Representative

RCN/Astound Broadband ISP

Apr 2015 - Apr 2017 (2 years)

Scheduled service installation appointments, troubleshot equipment, and resolved customer concerns.

SY

Bilingual Customer Service Representative/ Lead Trainee

Sykes

Apr 2013 - Apr 2015 (2 years)

Scheduled appointments, verified customer demographics, and provided floor support, radiology and billing department assistance.

RM

Produce Clerk

Redner’s Warehouse Market

Jul 2012 - Apr 2013 (9 months)

Prepared fruit baskets, received and stocked produce, and performed inventory counts.

MA

Laborer/Customer Service Rep.

Manpower Group Temp Agency

Apr 2012 - Jul 2012 (3 months)

Picked and packed orders, assembled product, and cleaned warehouse as needed.

Education

Degrees, certifications, and relevant coursework

II

Interboro Institute

Associate Degree, Business Administration

2009 - 2009

Completed an Associate Degree in Business Administration, gaining foundational knowledge in business principles and practices.

Tech stack

Software and tools used professionally

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