Danna Ayala
@dannaayala
Dedicated business graduate with customer service expertise
What I'm looking for
I am a driven and dedicated business graduate with an associate's degree in Business Administration. With over 10 years of experience in customer service, I have honed my skills in communication, organization, and problem-solving. My bilingualism has enabled me to effectively interact with diverse clients and teams. As a Co-Manager in a produce department, I have demonstrated my ability to take initiative, work efficiently, and manage multiple tasks simultaneously.
Throughout my career, I have worked in various industries, including food service, healthcare, and IT. I have developed a strong reputation for being a quick learner, a team player, and a customer-centric professional. My expertise in customer service, account management, and data analysis has allowed me to excel in fast-paced environments.
I am a results-driven individual with a passion for delivering exceptional service and driving business growth. I am excited to leverage my skills and experience to contribute to a dynamic organization and advance my career.
Experience
Work history, roles, and key accomplishments
Client Account Specialist / Customer Service
US Foods
Aug 2017 - Present (7 years 10 months)
Managed school and Healthcare business accounts, received and entered customer orders, and communicated across multiple departments to meet customer expectations.
Administrative Professional
Manpower Temp Agency
Apr 2017 - Aug 2017 (4 months)
Facilitated the intake process for new patients, pulled and emailed various reports, and scheduled patients for out-patient diagnostic testing and/or surgeries.
Bilingual IT Customer Service Representative
RCN/Astound Broadband ISP
Apr 2015 - Apr 2017 (2 years)
Scheduled service installation appointments, troubleshot equipment, and resolved customer concerns.
Bilingual Customer Service Representative/ Lead Trainee
Sykes
Apr 2013 - Apr 2015 (2 years)
Scheduled appointments, verified customer demographics, and provided floor support, radiology and billing department assistance.
Produce Clerk
Redner’s Warehouse Market
Jul 2012 - Apr 2013 (9 months)
Prepared fruit baskets, received and stocked produce, and performed inventory counts.
Laborer/Customer Service Rep.
Manpower Group Temp Agency
Apr 2012 - Jul 2012 (3 months)
Picked and packed orders, assembled product, and cleaned warehouse as needed.
Education
Degrees, certifications, and relevant coursework
Interboro Institute
Associate Degree, Business Administration
2009 - 2009
Completed an Associate Degree in Business Administration, gaining foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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