Open to opportunities

Reta Hannah

@retahannah

Message

Dedicated customer service professional with extensive administrative experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in administrative roles across various industries. My journey began in the payroll sector, where I honed my skills in accuracy and compliance while managing payroll for multiple organizations. Over the years, I have transitioned into customer service roles, where I have excelled in providing exceptional support and resolving customer inquiries efficiently.

Throughout my career, I have consistently demonstrated my ability to adapt to new challenges and environments. My experience as a Call Center Agent has equipped me with strong communication skills and the ability to handle difficult situations with professionalism. I am committed to continuous improvement and thrive in team-oriented settings, always aiming to exceed business expectations and foster a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Arise Platform

Feb 2022 - Present (3 years 3 months)

Provided support to companies worldwide while working from home. Utilized Salesforce and shared screens to assist customers effectively.

Salesforce Customer Support CRM Communication Skills

Customer Care Associate

American Water

Oct 2021 - Jan 2022 (3 months)

Handled inbound customer calls regarding American Water services, resolving inquiries and maintaining high service standards.

Customer Service Problem Solving Communication Skills Documentation

Administrative Assistant

Steel City Academy

Jul 2016 - Mar 2021 (4 years 8 months)

Managed accounts receivable/payable, payroll preparation, and maintained student records while ensuring compliance with federal and state regulations.

Accounts Payable Payroll HRIS Data Management Communication Skills

Program Secretary/Assistant

Geminus Head Start

Mar 2014 - Jul 2016 (2 years 4 months)

Supported program compliance and coordinated parent events, ensuring effective record-keeping and recruitment processes.

Event Coordination Communication Skills Compliance Data Entry Record keeping

Payroll Coordinator

Kenny Manta Industrial Services

Jan 2003 - Mar 2014 (11 years 2 months)

Managed payroll processing, vendor relations, and administrative tasks, ensuring accurate employee compensation and compliance.

Payroll Processing Vendor Relations Data Entry Compliance Customer Service

Payroll Clerk

Showboat Casino

Dec 1996 - Sep 1999 (2 years 9 months)

Prepared payroll for casino employees, assisted HR, and provided excellent customer service to staff regarding payroll inquiries.

Customer Service HR Services Data Entry Communication Skills

Education

Degrees, certifications, and relevant coursework

Ivy Tech Community College

Associate of Applied Science, Accounting

2012 - 2015

Completed an Associate of Applied Science in Accounting, gaining foundational knowledge in accounting principles, financial reporting, and bookkeeping practices.