HHHajar EL Hamdouni
@hajarelhamdouni
Dynamic executive secretary with over 10 years of experience.
MoroccoWhat I'm looking for
I am a dynamic and dedicated professional with over 10 years of experience in customer service, recruitment, sales, and social media marketing. My expertise lies in streamlining processes, acquiring top talent, and providing exceptional support to clients and businesses. I am multilingual, fluent in English, Arabic, and French, and proficient in various tools and technologies, including CRM systems and project management tools.
Throughout my career, I have excelled in roles that require problem-solving and a passion for helping others. I have successfully managed recruitment processes, conducted interviews, and collaborated with hiring managers to align on candidate profiles. My experience in customer service has equipped me with the skills to deliver high-quality support and enhance client satisfaction.
I am now seeking to leverage my expertise and global mindset to contribute to the success of international organizations, where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Recruiter
Grupo Noa International
Dec 2024 - Present (6 months)
Conducted interviews, evaluated candidates, and collaborated with hiring managers to ensure alignment on candidate profiles. Managed recruitment processes including assessments and contract negotiations.
Social Media Marketing Specialist
Self Employed
Jan 2018 - Dec 2023 (5 years 11 months)
Managed social media business profiles for personal projects and designed/implemented advertising campaigns on Instagram and Facebook. Analyzed performance metrics to optimize campaigns and enhance audience reach.
Telemarketer
Mocall
Jan 2012 - Dec 2013 (1 year 11 months)
Specialized in sales of natural products and built rapport with customers. Conducted telemarketing activities focused on natural products.
Independent Travel Manager
Asaptickets
Oct 2024 - Present (8 months)
Managed travel arrangements for clients, ensuring seamless experiences. Provided personalized recommendations based on individual preferences.
Customer Service and Sales Representative
Milano Wigs
Dec 2024 - Present (6 months)
Delivered high-quality customer service to ensure client satisfaction and assisted diverse customer segments with product inquiries and purchases. Developed and implemented professional sales scripts to enhance client communication.
Back-Office Agent
Newco Communication
Jan 2014 - Dec 2023 (9 years 11 months)
Provided administration and technical support for the Atos Worldline product. Assisted clients remotely with troubleshooting and account management.
Téléactrice
Mondial Phone
Jan 2013 - Dec 2014 (1 year 11 months)
Conducted telemarketing activities and engaged with customers via phone. Utilized sales techniques and built rapport with clients.
Télévendeuse
Acticall
Jan 2013 - Dec 2014 (1 year 11 months)
Conducted telemarketing activities for Bouygues Telecom products and services. Engaged with potential customers via phone.
Client Acquisition Specialist
Aciaga Inc
Nov 2024 - Present (7 months)
Identified and engaged prospective clients, presenting tailored software solutions to meet their business needs. Collaborated with internal teams to deliver inspiring digital products.
Education
Degrees, certifications, and relevant coursework
Hajar hasn't added their education
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