MIMohcine Izdi
@mohcine_izdi
Customer service professional with call-center expertise and strong cross-cultural communication skills.
MoroccoWhat I'm looking for
I am a customer service representative with experience managing inquiries, complaints, and claims via chat, email, and phone in fast-paced international call-center environments. I have worked on booking issues, cancellations, refunds, appointment scheduling, and telephone prospecting while maintaining clear, empathetic communication.
I am a quick learner with strong adaptability and team spirit, skilled with Word, Excel, PowerPoint and CRM tools such as Salesforce, Zendesk, Atrium, and GoAutodial. My background in sociology and multilingual fluency in Arabic, French, and English support my ability to connect with diverse clients and drive high client satisfaction.
Experience
Work history, roles, and key accomplishments
AIManage customer inquiries, complaints, and claims via chat, email, and phone; resolve booking issues, cancellations, and refunds while maintaining clear, empathetic communication in a fast-paced international environment.
Teleadvisor
Quali-Business
Nov 2020 - Jan 2024 (3 years 2 months)
Scheduled appointments for services (health insurance, CPF, housing support), contacted clients to assess needs, and ensured smooth bookings while strengthening communication and professionalism in customer interactions.
Education
Degrees, certifications, and relevant coursework
CUCadi Ayyad University
General University Diploma, Sociology
2017 - 2020
Completed a General University Diploma in Sociology at Cadi Ayyad University, focusing on sociological theory and research methods.
Ibn Rochd High School
High School Degree, Literature
2016 - 2017
Obtained a high school degree in literature with coursework in literary studies and humanities.
Availability
Location
MoroccoAuthorized to work in
Social media
Job categories
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