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MI@mohcine_izdi
Customer service professional with call-center expertise and strong cross-cultural communication skills.
MoroccoI am a customer service representative with experience managing inquiries, complaints, and claims via chat, email, and phone in fast-paced international call-center environments. I have worked on booking issues, cancellations, refunds, appointment scheduling, and telephone prospecting while maintaining clear, empathetic communication.
I am a quick learner with strong adaptability and team spirit, skilled with Word, Excel, PowerPoint and CRM tools such as Salesforce, Zendesk, Atrium, and GoAutodial. My background in sociology and multilingual fluency in Arabic, French, and English support my ability to connect with diverse clients and drive high client satisfaction.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
AIManage customer inquiries, complaints, and claims via chat, email, and phone; resolve booking issues, cancellations, and refunds while maintaining clear, empathetic communication in a fast-paced international environment.
Quali-Business
Nov 2020 - Jan 2024 (3 years 2 months)
Scheduled appointments for services (health insurance, CPF, housing support), contacted clients to assess needs, and ensured smooth bookings while strengthening communication and professionalism in customer interactions.
Degrees, certifications, and relevant coursework
CUGeneral University Diploma, Sociology
2017 - 2020
Completed a General University Diploma in Sociology at Cadi Ayyad University, focusing on sociological theory and research methods.
High School Degree, Literature
2016 - 2017
Obtained a high school degree in literature with coursework in literary studies and humanities.
MoroccoYou can contact Mohcine and 90k+ other talented remote workers on Himalayas.
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